- Answerincoming calls promptly and professionally, using call scripts in a warm andempathetic manner to be of service to the patient's needs and concerns.
- Directcalls to appropriate parties, take messages, and update information with afocus on one-call resolution.
- Accuratelycollect and verify patient's demographic and insurance information viatelephone or online application to enter the electronic health records system.
- Maintainpatient accounts by obtaining, recording, and updating personal and financialinformation.
- Utilizecomputer systems and databases to input, retrieve, and update patient andclient information.
- Improvepatient satisfaction by cross-training to support multiple functions across allpatient and payer types.
- Usecustomer service principles and techniques to address patient concerns calmlyand pleasantly to escalate complex problems to appropriate personnel.
- Collaboratewith other departments to give instructions and/or report needed changesregarding visits, preparation, and patient access challenges.
- Adhereto Clinic policies, HIPPA, and other healthcare privacy and confidentialityprotocols.
- Stayinformed about changes in insurance policies and healthcare regulations toensure compliance.
- High school diploma or equivalent, some collegepreferred.
- Previous experience in a call center or fast-pacedcustomer service role is preferred.
- Familiarity with eClinicalWorks, medicalterminology, and/or insurance processes is a plus.
- Ability to multitask, take initiative, and keepclose attention to detail.
- Proficiency in using computer systems anddatabases.
- Health, Vision and Dental Insurance after 60DAYS
- Continued Education Programs
- Paid Time Off
- Retirement Plans
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Patient Access Representative - Metairie, United States - LA Health Solutions
Description
LA Health Solutions is anintegrated medical facility focused on providing the community withmultispecialty care with clinics across the Greater New Orleans and BatonRouge area.
Our goal is to continue our mission in providing our patientswith the highest level of care and compassion they deserve in a personalizedsetting.
Location:Metairie, LA 70002
Hours:
Full-Time. Monday - Friday 8am - 5pm.
Department:
Call Center
We are looking for a professional,service-oriented team player to join our very busy multispecialty practiceserving Southeast Louisiana.
As a part of our ongoing efforts to enhancepatient access and streamline our healthcare experience, we are seeking adedicated and empathetic full-time Patient Access Rep to join our dynamic callcenter team.
This is an exciting opportunity to be at the forefront of ourrapidly growing healthcare facilities and play a pivotal role in improvingpatient engagement and satisfaction.
Job Summary: As anon-exempt Patient Access Representative in our call center, you are the firstpoint of contact at our healthcare facilities. You will be responsible for assistingpatients with the administrative aspect of gaining access to medical treatment,scheduling appointments, answering inquiries, and guiding patients throughtheir healthcare journey.The ideal candidate will have anexcellent work ethic, be a quick learner, and enjoy a fast-paced environmentwhile staying organized. You must be flexible, and understand the importance ofa positive, courteous, and professional attitude in the workplace. Greatattention to detail and clear communication with patients areessential.
Essential Job Responsibilities:
1.
Patient Engagement and Communication:
Registration and Verification:
Documentation and Data Entry:
Problem Solving:
Compliance and Confidentiality:
LA Health Solutions is an equalemployment opportunity employer and will consider all qualified applicantswithout regard to race, color, religion, disability, sex, sexual orientation,gender identity, national origin, protected veteran status, or any othercharacteristic protected by applicable local, state, or federal law.
