Bilingual Call Center Representative - Dallas - Recruiting Lion Solutions

    Recruiting Lion Solutions
    Recruiting Lion Solutions Dallas

    2 days ago

    Description

    This is a remote position.

    Bilingual Call Center Representative (English/Spanish)

    Join the Pride and ROAR with Us

    Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you

    Position Overview

    As a Remote Bilingual Call Center Agent, you'll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You'll assist customers with account questions, billing inquiries, service and product details, membership information, simple username/password reset troubleshooting, and light upselling.

    All customer interactions are in both English and Spanish. Fluency in both languages is required.

    What You'll Do

    • Handle inbound and outbound customer calls, chat, and email support
    • Answer general account and billing questions
    • Assist with simple troubleshooting (username/password resets)
    • Provide product and membership information
    • Upsell services when appropriate
    • Deliver empathetic, exceptional customer service
    • De-escalate calls professionally when needed
    • Manage 70–120 calls per shift
    • Contribute to a positive, team-oriented culture — even remotely

    Requirements

    • Fluent in English & Spanish (spoken and written)
    • 4+ years of Customer Service experience (call center preferred)
    • Ability to type 25 WPM minimum
    • Must pass a Criminal Background Check and Pre-Employment Drug Test
    • Must be able to work in the United States legally
    • Strong empathy, communication, and problem-solving skills
    • Enjoys helping others and creating memorable customer experiences

    Position Details

    • Pay: $16.00/hour + incentives & growth opportunities
    • Schedule Availability: Between 6:00am–7:00pm CST
    • Days: Sunday–Monday; 8-hour shifts, 40 hours/week
    • Two consecutive days off
    • Weekend availability required
    • Biweekly pay
    • Company Benefits (medical, dental, vision, and more)
    • Remote position | Unites States Only (must have stable internet and a quiet workspace)

    Recruiting Lion Solutions is an Equal Opportunity Employer. 



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