Call Center Representative - Dallas - Recruiting Lion Solutions

    Recruiting Lion Solutions
    Recruiting Lion Solutions Dallas

    2 days ago

    Description

    This is a remote position.

    CALL CENTER REPRESENTATIVE


    Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications for one of our clients. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you're dependable, tech-savvy, and passionate about helping people, this is your chance to shine.

    What You'll Do

    • Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
    • Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
    • Answer billing questions, help customers understand charges, and process account updates.
    • Provide light upselling when appropriate by identifying customer needs and recommending available services.
    • Maintain accurate and detailed documentation in the system for each interaction.
    • Follow telecom guidelines, company processes, and performance expectations to ensure quality service.

    Qualifications

    • 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.
    • Ability to type 30+ words per minute.
    • Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).
    • Strong communication skills with a professional, friendly tone.
    • Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).
    • Basic technical troubleshooting skills and comfort navigating multiple systems.
    • Dependable, punctual, and focused, especially in a work-from-home environment.
    • Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.
    • Must pass a criminal background check.

    What the Job Offers

    • Full-time remote position
    • $15.00–$17.00 per hour, paid bi-weekly
    • Full company benefits
    • Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday
    • Weekend availability required
    • Two consecutive days off
    • Stable environment with long-term career growth opportunities
    • Supportive team culture with continuous training and development

    Ready to Join the Pride?

    If you're committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let's ROAR together.

    Recruiting Lion Solutions is an Equal Opportunity Employer 


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