- Mitigate customer complaints as needed
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Well-versed in taking telephone calls and handling stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- OnQ experience required
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Hotel Front Desk Attendant - Overland Park, United States - Hampton Inn Kansas City/Overland Park
Description
Job Description
Job DescriptionWe're looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today
Compensation:$15 - $17 hourly
Responsibilities:Discover the benefits of working here and our portfolio of unique hotel properties. We will review all employment applications. Whether there is an open position at a property or not, we encourage all individuals passionate about excellent service to submit their applications.
