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    Weekend Visitor Services Attendant, Bayou Bend - Houston, United States - Museum of Fine Arts, Houston

    Museum of Fine Arts, Houston
    Museum of Fine Arts, Houston Houston, United States

    1 week ago

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    Description

    ** Weekend Visitor Services Attendant, Bayou Bend**

    **Job Category****:** Bayou Bend **Requisition Number****:** WEEKE01088 Showing 1 location **Job Details**

    **Description**

    *When in the Gazebo:*

    Greet visitors and docents as they arrive

    Provide information and literature to visitors and keep inventory stocked

    Make sure all visitors who purchased tickets at the visitor center have their stickers

    Sell admission tickets using computerized system (opening and closing, entering visitor data), and reconciling daily sales with Visitor Services Manager, Bayou Bend

    Maintain daily docent log-in and touring sheets

    Maintain daily attendance records

    Direct guests to Bayou Bend and to the Visitor Cottage; announces arrival of special visitors and vendors; accept deliveries

    Provide assistance with answering the primary telephone extension for Bayou Bend when needed

    Cross-trained to fulfill Visitor Services Attendant responsibilities at Bayou Bend historic property and at the Kilroy Visitor and Education Center

    Scan tickets for guest entry to museum and special events

    Assist with ease of entrance during high-traffic events (crowd control), as needed

    Coordinate with security to close the entrance gate to bridge at close of business day

    Must be able to work overtime for special and seasonal events when needed

    Work with other Bayou Bend staff in a team environment

    Other duties as assigned

    *When in the Visitor Cottage:*

    Greet visitors and docents as they arrive

    Provide information and literature to visitors and keep inventory stocked

    Sell admission tickets using computerized system (opening and closing, entering visitor data), and reconciling daily sales with Visitor Services Manager, Bayou Bend

    Maintain daily docent log-in and touring sheets

    Provide assistance with answering the primary telephone extension for Bayou Bend when needed

    Scan tickets for guest entry to museum and special events

    Assist with ease of entrance during high-traffic events (crowd control), as needed

    Cross-trained to fulfill Visitor Services Attendant responsibilities at Bayou Bend historic property and at the Kilroy Visitor and Education Center

    Must be able to work overtime for special and seasonal events when needed

    Work with other Bayou Bend staff in a team environment

    Other duties as assigned

    *When at the Bayou Bend Visitor Center:*

    Answer the primary public telephone extension for Bayou Bend

    Greet visitors and docents as they arrive

    Provide information and literature to visitors and keep inventory stocked

    Explain the various tour options (60 min, 90 min, or self-guided, depending on date)

    Sell admission tickets using computerized system (opening and closing, entering visitor data), and reconciling daily sales with Visitor Services Manager, Bayou Bend

    Direct guests to Bayou Bend and to Visitor Cottage; announce arrival of special visitors and vendors; accept deliveries

    Help facilities staff ensure that rooms are set up as specified for rental clients; help ensure that audio/visual components are working properly; ensure that customers know how to use the equipment

    Provide directions, and offer recommendations for local eateries, etc

    Scan tickets for guest entry to museum and special events

    Assist with ease of entrance during high-traffic events (crowd control), as needed

    Maintain daily attendance records

    Fulfill routine office functions, including mailings, as needed

    Cross-trained to fulfill Visitor Services Attendant responsibilities at Bayou Bend historic property

    Must be able to work overtime for special and seasonal events when needed

    Work with other Bayou Bend staff in a team environment

    Other duties as assigned

    ***Skills, Knowledge and Abilities:***

    Excellent verbal and interpersonal skills

    Must be enthusiastic and have a desire to be part of a cultural organization

    Able to maintain a professional demeanor and effectively and tactfully deal with visitor complaints and concerns

    Must be able to work with minimum supervision and sit for long periods of time

    Must be able to bend, stoop, perform light lifting and stand for long periods of time

    Basic computer skills required

    Good organizational skills

    ***Education and Experience:***

    High School diploma required

    Previous experience with customer service or visitor interaction required

    Previous experience with computerized ticket sales helpful

    Languages in addition to English helpful

    The successful candidate will be required to meet our pre-employment background screening requirements.

    *MFAH recognizes diversity and inclusivity as fundamental to our organization. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. MFAH is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.*

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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