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    Counter Service Representative - San Antonio, United States - Lavaseco Universal LLC

    Lavaseco Universal LLC
    Lavaseco Universal LLC San Antonio, United States

    3 weeks ago

    Default job background
    Description
    Introduction


    Join our team at Dutch Boy Cleaners / Five Star Cleaners as a Customer Service Representative, where your enthusiasm and dedication to outstanding service will play a pivotal role in providing our clients with an exceptional dry cleaning experience.

    In this vital position, you'll be the face of our company, ensuring customer satisfaction with a warm greeting, attentive listening, and a commitment to resolving their needs with efficiency and a smile.

    Your role will be instrumental in maintaining our reputation for excellent customer care and fostering lasting relationships with our community.

    If you have a passion for service and a keen eye for detail, we would love to welcome you to our professional family.

    Job Responsibilities

    • Greet customers warmly and ascertain their needs for dry cleaning and laundry services.
    • Explain the range of services provided, including cleaning, pressing, and any special treatments available.
    • Check in items, tag garments with customer identification, and prepare orders for processing.
    • Inform customers of pricing, turnaround times, and any relevant policies regarding care and handling of garments.
    • Answer customer inquiries, resolve complaints, and provide guidance on garment care.
    • Operate the point of sale (POS) system to handle transactions, process payments, and issue receipts.
    • Update customer records with order details and preferences in the company's database.
    • Coordinate with the cleaning and pressing team to ensure orders are completed on time and to the customer's satisfaction.
    • Conduct quality checks on cleaned garments before returning them to customers.
    • Manage pickup and delivery schedules for customers who request these services.
    • Maintain a clean and organized work area, including the counter and customerfacing areas.
    • Provide information on promotions, discounts, or loyalty programs to encourage repeat business.
    • Ensure compliance with health and safety regulations related to the handling and storage of cleaning chemicals and supplies.
    • Assist in inventory management of cleaning supplies and consumables.
    • Handle and resolve any issues concerning lost or damaged items according to company policies.
    • Follow
    Job Requirements

    • High school diploma or equivalent education.
    • Proven customer service experience or a strong willingness to learn.
    • Excellent communication skills, both verbal and written.
    • Ability to operate computer systems and software necessary for transactions.
    • Basic math skills for handling cash and giving change.
    • Knowledge of dry cleaning services and garment care preferred but not required.
    • Flexibility to work in shifts, including weekends.
    • Strong attention to detail and organizational skills.
    • Ability to stand for extended periods and perform physical tasks such as lifting and moving garments.
    • Professional appearance and adherence to a dress code.
    • Ability to work in a fastpaced environment and maintain calm under pressure.
    • Willingness to adhere to all health and safety guidelines specific to the dry cleaning industry.
    • Capability to handle customer complaints and provide effective solutions.
    • A commitment to delivering highquality customer service and maintaining customer confidentiality.

    Compensation details:
    14 Hourly Wage

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