- Lead onboarding and adoption for a high-volume portfolio of Commercial customers, using a blend of 1:1 engagement and scalable programs to maximize time to value
- Act as a trusted advisor by helping customers navigate product usage, troubleshoot issues, and align on outcomes that matter most to their teams
- Identify and address risks or blockers early, advocating for retention and product expansion through data-backed insights and proactive outreach
- Collaborate cross-functionally with Product, Engineering, Sales, Marketing and Support to champion the voice of the Commercial customer internally
- Scale success efficiently by refining playbooks, automating repeatable tasks, and contributing to content and tooling that drive customer outcomes
- Proven experience in Customer Success, Account Management, or a similar role managing SMB or Mid-Market SaaS customers
- Exceptional relationship-building and communication skills, with the ability to support many customers while delivering thoughtful, personalized value
- Strategic and analytical mindset: able to connect customer outcomes to business impact, recognize signals of risk or expansion, and balance deep engagement with scalable solutions through systems, tooling, or process
- Motivation and ability to thrive in a fast-paced, early-stage environment where you can operate autonomously, adapt to shifting priorities, and build the playbook as you go
- Comfort collaborating across functions to align on goals, solve problems, and deliver a consistent customer experience
- Market leading private medical insurance
- Generous parental leave
- First Friday of the month off
- Generous annual leave/PTO allowance
- Competitive salary and equity
- Remote working and personal development budget
- Enhanced pension/401k
-
We are seeking a Success Manager to join our team at MDVIP. As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. · ...
New York1 month ago
-
Axomic busca un gerente de éxito del cliente para unirse a su equipo global. El papel se centra en brindar apoyo alto-tacto a cuentas tempranas del ciclo vital, guiarlas por la onboarding y adopción. · ...
New York1 month ago
-
Serve as a strategic partner to high-value Mid-Market and Enterprise clients at Venn. Go beyond day-to-day account management by owning executive-level relationships, influencing product adoption at scale, and ensuring measurable business outcomes that drive retention and expansi ...
New York1 month ago
-
Shields Group Search is supporting a fast growing Series A startup that is building the next generation operating system for a large and essential legacy industry. · The company is expanding its client success function to support the next phase of growth. · Serve as a product exp ...
New York3 weeks ago
-
We're building a dedicated Customer Success function for a fast-growing FinTech organization and are looking for a Customer Success Manager to help shape it from the ground up. · Own and grow relationships with a portfolio of customers · ...
New York1 week ago
-
As a Customer Success Manager at Luminary, you play a key role in building & engaging our rapidly growing customer base, embodying our core value of "when our customers win, we win. · ...
New York $100,000 - $150,000 (USD)1 month ago
-
We're hiring a Customer Success Manager to join our growing team and own a wide range of client-facing responsibilities. · Provide strategic consulting to clients on how to best implement their embedded finance product. · Build and manage multiple client relationships post-onboar ...
New York Full time1 month ago
-
We are seeking a detail-oriented and motivated Customer Success Manager to manage and grow a large portfolio of corporate clients. · ...
New York $70,000 - $90,000 (USD)2 weeks ago
-
Lightricks is an AI-first company creating next-generation content creation technology. At our core is LTX-2, an open-source generative video model, built to deliver expressive, high-fidelity video at unmatched speed. · Lead the onboarding process for new customers. · Provide tra ...
New York2 weeks ago
-
Are you compassionate organized and ready to make a real impact Alliance Homecare is hiring a Client Success Manager for our Manhattan office to support our clients caregivers and nurses all while living our core values of respect compassion and trust. · ...
New York $65,000 - $75,000 (USD)1 month ago
-
+We're looking for a dynamic Customer Success Manager to join us in our mission to help advertisers unlock greater performance and creativity in social advertising. · In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, exp ...
New York $75,000 - $100,000 (USD)4 days ago
-
We're committed to helping customers adopt Asana as a collaborative work management platform. · We are looking for a Top Customer Success Manager (CSM) to help support and grow our largest and most strategic customers.As a Top CSM, you'll guide a portfolio of customers to deploy ...
New York $160,000 - $181,600 (USD)1 month ago
-
+ Job summary · As a Customer Success Manager at Brightmine you will support our US accounts across our product portfolio ensuring users are successful in their aims and objectives by utilising our products. · + Skills:World class customer service skills · Relationship builder · ...
New York $51,100 - $85,200 (USD) Full time1 month ago
-
We're looking for a Customer Success Manager to join our team in New York City. You'll be responsible for ensuring every customer has a seamless onboarding experience and gets fast time-to-value. If you're excited to work with customers, learn quickly, build processes from scratc ...
New York $70,000 - $90,000 (USD)3 weeks ago
-
Amentum is seeking a Customer Success Manager (CSM) responsible for driving strong, · long-term client relationships within an Integrated Facilities Management (IFM) environment. · ...
US-NY-New York City $70,000 - $110,000 (USD) Full time1 week ago
-
We're seeking a strategic Customer Success Manager to join our growing team in New York City.This role offers significant growth potential as we expand our product offerings and attach revenue opportunities to the CS function by year-end. · ...
New York3 weeks ago
-
We are looking for a proactive and strategic Customer Success Manager (CSM) to join our team.As a CSM you'll manage customer relationships ensuring successful product adoption driving long-term customer satisfaction retention. · ...
New York1 month ago
-
We are seeking a highly collaborative and detail-oriented Brand Success Manager to serve as the single point of contact for internal brand and marketing teams across our B2B event portfolio. · Serve as the primary point of contact for brand and marketing teams for all platform-re ...
New York1 month ago
-
We're seeking curious growth minded thinkers to help shape our vision structures and systems playing a key-role as we launch into our ambitious future.We are looking for a Customer Success Manager with a drive for building relationships and finding solutions for our customers. · ...
New York $70,000 - $100,000 (USD)1 week ago
-
As a member of our Customer Success team you'll onboard guide and support customers as they adopt Swarmia into their daily work. · ...
New York1 week ago
-
Do you want to work on the most pressing problem of our generation at an ambitious and scrappy series A startup? If so, we'd like to hear from you. · ...
New York $108,000 - $158,000 (USD)1 month ago
Commercial Customer Success Manager - New York - incident Ltd
1 week ago
Description
Aboutis the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Since launching in 2021, we've helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use to restore services faster, stay aligned under pressure, and focus on building what matters.
We're a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We've raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
The Team
Our Customer Success organization is at the heart of The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact.
We believe in a customer-led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction we strive to delight customers at every stage of their journey, building and fostering long-term relationships built on trust, shared success, and mutual growth.
The Commercial CSM team partners with a high-volume portfolio of growth-oriented companies primarily in our sub-1,000 employee segment. These customers sit outside of our strategic Enterprise tier but often represent high potential and strong alignment with our platform. The team blends scalable service delivery with thoughtful 1:1 touch points to drive successful onboarding, adoption, and renewals ensuring our Commercial customers feel supported and equipped to grow.
Our Commercial customer base include industry leaders like Vanta, , Loom, and more trusted partners who rely on us to keep their operations resilient and their teams empowered.
What you'll be doing:
We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth.
-
Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Full time Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Client Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Full time Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Full time Only for registered members US-NY-New York City
-
Client Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Brand Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York
-
Customer Success Manager
Only for registered members New York