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Retail Sales Associate - Fort Wayne, United States - Defyned Brands
Description
**Location:** Fort Wayne, IN
Retail Sales Associate
***Who We Are***
At 5 Star Nutrition we are dedicated to the ultimate customer service experience, superior nutritional education and the highest quality supplements. Company culture is the centerpiece of our company and has been the fuel on the fire for our growth. At 5 Star Nutrition we offer employees the opportunity to maximize their entrepreneurial spirit & passion to take their career to the next level
***Job Summary***
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets all Customers in a courteous and friendly manner, utilizes the Companys proprietary consultative & customer service process ensuring the customer has the optimal products to accomplish their goals & to deliver the best results. The Retail Associate is expected to be engaged in all tasks as assigned during all working hours and perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations if the performance of these tasks will help achieve our Customer service and operational goals. The job is classified as non-exempt.
***Responsibilities***
Our top performing Associates are strong contributors in each of the four areas below:
**TEAM BASED**
100% attendance of all weekly team meetings tracked by roll call taken by the Manager
Source one potential Brand Ambassador or potential future Employee on a quarterly basis reported at weekly team meetings
Lead a team meeting once a month with guidance from the Manager
**SALES & SERVICE**
Engage all customers using the Companys consultative & proprietary process
Training: Successfully complete & graduate from the Associate Training Program, maintain accountability across the team for following the Companys process and techniques, maintain the Companys superior customer service standards and provide 360 degree feedback on co-worker sales while the manager is not present in the store
**OPERATIONS**
Prepare cash drop at close of business each day ensuring accuracy and that it matches the sales report from the Point of Sale system
Complete end of day closing checklist and sign offs on nightly
Clock In & Out daily with 0% discrepancies on weekly payroll report
Learn how to properly do store deposits weekly and send to support team at headquarters and the District Manager every Monday in a timely manner
Participate in monthly inventory counts. Further counts may be issued
Report to work on time
Participation in team rotation for maintaining a stores appearance & cleanliness
**MARKETING**
Participate in social media posts as directed by the marketing team and help hold staff accountable to marketing KPI's while in store
Organize scheduled product demonstrations with manager for each month
Prepare personalized customer thank you cards filled out daily and demonstrate completion of tasks at the end of shift to Manager
***Skills and Qualifications***
Passion to help people accomplish their health & wellness goals
Highly organized and motivated self-starter willing to work in a fast-paced, high growth retail company committed to health and wellness
Ability to meet administrative goals & deadlines to improve store efficiency and overall company initiatives
Commitment to superior customer service
Strong verbal and written communication skills with the ability to effectively communicate to remote locations across the country including HQ leadership teams
Proactive mentality
Ability to use all Store equipment, including Point of Sales System, time clock system and PC as required
Ability to spend up to 100% of working time standing, walking, and moving around the Store
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop
Ability to occasionally push, pull and lift more than 25 pounds
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies
Authorized to work in the U.S. (required)
***Preferred Experience***
1-2 years work experience in a retail environment
High school diploma or equivalent required
Experience working in a team environment
Familiarity with using a retail Point-Of-Sale system
Salary: $11.00 /hour
5 Star Nutrition offers a competitive compensation & benefit package that includes: monthly sales commissions, monthly team bonus opportunity, company sponsored health, dental & vision insurance; life and long-term disability insurance, additional voluntary benefit programs, employee discounts & team social events.
*5 Star Nutrition LLC is an Equal Opportunity Employer. This description represents the job in general terms and is not designed to contain or to be interpreted as a comprehensive listing of all the duties, responsibilities, and qualifications required of the employee performing this job.*
