Property Manager - Baltimore, United States - Washington Hill Mutual Homes

Description

• Follow up on applicant references and process credit and criminal background according to Property approved tenant selection plan guidelines
• Maintain waitlists and update yearly for continued interest
• Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner.
• Complete move in and move out documents and rental agreements according to property guidelines as well as forward to accounting department for permanent filing and disbursement of security deposit
• Gather all documentation for yearly recertifications and forward to third party for processing
• Maintain resident employment record changes and forward to third party for interim adjustments in accordance with established procedures
• Collect rents, enter in building system and maintain computer records accordingly
• Process and review monthly RAP Voucher
• Prepare both the yearly operational and capital budget and monitor expenses to ensure spending is within parameter guidelines
• Post charges associated with work orders, late charges, etc. by entering them in building system software and generate delinquent notices for residents
• Followup delinquent accounts and pursue collections in accordance with established procedures
• Prepare required documentation for attorney to begin legal proceeding related to delinquencies and preterminations
• Maintain tenant files and related documentation regarding recertifications, eligibility and adjustments.
• Complete move in building documents and rental agreements according to property guidelines
• Prepare building reports in accordance with property guidelines
• Assist in monthly financial reports and prepare documentation for quarterly meeting with the property Board of Directors
• Build resident rapport and address concerns in a professional manner
• Work closely with Family Specialists in monthly resident meetings to address building concerns and repairs as well as work closely with the Community Service Officer.
• Perform yearly HQS unit inspections property inspections including annual, movein, move out, housekeeping and grounds in order to assure adherence to established property standards.
• Responsible for compliance including creating and updating Tenant Selection Plan and AFHMP
• Responsible for maintaining Resident Handbook and informing residents of changes within required time as indicated in building guidelines
• Send and post all notices regarding compliance to rules and regulations when a violation occurs.
• Prepare building violation letters to residents when when needed
• Issues purchase order numbers and track purchases from order through invoice
• Process invoices for correctness, accuracy, and proper coding
• Purchase office and administrative supplies for the property
• Prepare advertisements, if needed; obtain prices and place advertisements (with Regional Manager's approval) according to the AFHMP
• Complete and submit incident reports for all events that may involve injury or damages to both employees, residents and the building
• Maintain the property business office in a neat, orderly and businesslike manner at all times with regularly scheduled office hours per established procedures
• Assist HR in hiring and interviewing applicants for specific jobs. Also write up employee reviews for both new employees probationary period and full time employees.

• Counsel residents who are not complying with terms of the lease and delinquent payments.
• Refer residents with special problems, such as economic, social, legal, health, etc. to Supportive Services and they in turn will provide assistance to resident as appropriate.
• Maintain liaison with Family Specialist to assist with resident activates, address specific problems, plan meetings, or support activities as appropriate.
• Resolve conflict and complaints among residents, if possible, in order to avoid grievances.
• Recommend eviction if resident behavior warrants, and prepare related documentation to support recommendation
• Participate in hearings and appeals as needed.

• Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate
• Oversee all work associated with the upkeep and maintenance of the grounds and residents
• Inspect and confirm all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out
• Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties