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Maplewood

    Account Coordinator - Maplewood, United States - The Vomela Companies

    The Vomela Companies
    The Vomela Companies Maplewood, United States

    3 weeks ago

    Default job background
    Regular, Full time
    Description

    JOB SUMMARY

    Assist the Account Executives, serving as the primary point
    of contact for existing clients following up on projects, preparing and
    submitting quotes, and coordinating incoming projects.

    MAJOR AREAS OF ACCOUNTABILITY (should be able to measure)

    * Prepare proper documentation to produce projects to meet
    client's specifications: including product specifications, order entry,
    scheduling production, preparing distribution list and invoicing.

    DUTIES & RESPONSIBILITIES

    * Process request for quotes and proposals on behalf of sales
    personnel and assigned clients. Ensure
    all requests are processed in a timely manner based on client's requirements.

    * Coordinate and follow up with installations as required.

    * Monitor client orders, change orders and communicate any
    potential issues to clients, sales personnel and related production
    departments.

    * Process customer complaints as they relate to the Visual
    Merchandising Customer Service group. Insure all issues are resolved and processed in a timely manner and
    appropriate costs are passed on when applicable.

    * Analyze and make recommendations for improving plant
    processes where appropriate.

    CRITICAL SKILLS & EXPERIENCE

    * Customer service experience in a printing or promotional
    marketing business.

    * Print production or traffic manager background in a fast
    paced design/marketing environment translates well.

    * Experience/competence with Microsoft Office, specifically,
    Excel spreadsheets, Work and Outlook.

    * The ability to manage multiple tasks in fast paced, high
    energy environment.

    * Great communication skills - verbal and written.

    KEY RELATIONSHIPS

    * Work closely with clients on delivery schedules, product
    specifications, and all concerns relating to their orders.

    * Work closely with customers in determining product
    requirements.

    * Work closely with clients in determining product
    requirements.

    * Work closely with other departments in developing and
    maintaining accurate records for production planning/scheduling, inventory
    control, and other related items.


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