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Service Manager
3 weeks ago
Miner Corporation Omaha, United StatesThe Service Manager will be responsible for providing leadership to the support staff including field service technicians. Key Job Responsibilities. Communicate job expectations, plans, monitors, and appraises job results. Maintain quality service by Service Manager, Manager, Mon ...
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Service Manager
3 weeks ago
The Manitowoc Company, Inc. Omaha, United StatesThe Service Manager is responsible for managing the customer interface side of Aspen's service department. This includes coordinating the quoting, invoicing, and scheduling of service work. The Service Manager will be involved in quoting major projec Service Manager, Manager, Cus ...
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Service Manager
1 week ago
Miner LTD Omaha, United StatesThe Company · Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte ...
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Service Manager
1 week ago
Ultimate Staffing Omaha, United StatesUltimate Staffing Services is a business line of Roth Staffing Companies L.P., one of the largest privately held staffing companies in the USA. This position will be responsible for providing leadership to the support staff including field service technicians. Must have strong le ...
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Service Manager
1 week ago
Ultimate Staffing Omaha, United StatesUltimate Staffing Services is a business line of Roth Staffing Companies L.P., one of the largest privately held staffing companies in the USA. This position will be responsible for providing leadership to the support staff including field service technicians. Must have strong le ...
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Service Manager
3 weeks ago
Miner Corp Omaha, United StatesJob Type · Full-time · Description · The Company · Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the B ...
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Conference Services Manager
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CoralTree Hospitality Group Omaha, United StatesThe Conference Services Manager is responsible for coordinating the service efforts between sales, banquets and all applicable departments to ensure proper utilization of function space to yield maximum revenues. The Conference Services Manager is re Manager, Service, Sales, Hote ...
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Manager, Outplacement Services
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Hemphill - Search • Consulting • Staffing Omaha, United States Part timeManager, Outplacement Services / Career Coach & Resume Writer *In-Office - Omaha, NE (Full or Part-Time) · Do you enjoy helping others? · Does the thought of assisting individuals identify a new position, where they will enjoy success & happiness, inspire you? · Would you have fu ...
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Conference Services Manager
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Magnolia Omaha Omaha, United StatesOverview: · This position is responsible for the overall operation of the convention banquet space, meeting with guests to understand the requirements for their functions, and supervision of the banquet staff to ensure guests' requirements are met and exceeded. · Responsibiliti ...
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Service Center Manager
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Conference Services Manager
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Magnolia Omaha Omaha, United StatesOverview: · This position is responsible for the overall operation of the convention banquet space, meeting with guests to understand the requirements for their functions, and supervision of the banquet staff to ensure guests' requirements are met and exceeded. · Responsibiliti ...
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Conference Services Manager
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Magnolia Omaha Omaha, United StatesOverview: · This position is responsible for the overall operation of the convention banquet space, meeting with guests to understand the requirements for their functions, and supervision of the banquet staff to ensure guests' requirements are met and exceeded. · Responsibilitie ...
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Service Center Manager
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Valvoline Omaha, United StatesGeared for the Driven · At Auto Lube, Inc., a Franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets yo ...
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Technical Services Manager
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Ag Processing Omaha, United StatesTechnical Services Manager - Soy Processing · #1267 · Omaha , · NE · Omaha, NE · Functional Group · Soy Processing Production · Full-time · Job Title · Technical Services Manager - Soy Processing · Ag Processing Inc (AGP) is looking for a dynamic Technical Services Manager for ...
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Customer Service Manager
1 week ago
Canteen North America Omaha, United States Full timeThe ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. · ResponsibilitiesProvide leadership and coaching to assure that all employees succeed in meeting individual performance goals a ...
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Customer Service Manager
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WoodmenLife Omaha, United StatesWoodmenLife is looking for a Customer Service Manager to join our team · We are currently searching for a Customer Service Manager to join our team. The Customer Service Manager is responsible for providing high quality and efficient Customer Service to WoodmenLife's customers. ...
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Automotive Service Manager
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Sr. Manager, Service Management Office
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PayPal Omaha, United StatesAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. · Job Description Summary: · PayPal is a leadi ...
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Commercial Service Manager-Construction
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DH Pace Company, Inc. Omaha, United StatesAssist with daily scheduling of all jobs; ensuring customers' preferences are met Provide immediate problem-solving assistance to office staff/installers/service technicians Constantly monitor in Real Time installers'/service technicians' schedules i Building, Service Manager, Se ...
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Patient Services Manager 2
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Sodexo Group Omaha, United StatesUnit Description · Sodexo is seeking a Patient Food Service Manager at Nebraska Medicine in Omaha, Nebraska. This strategic food service leader will direct and manage the afternoon and evening patient feeding operations at this 600+ bed teaching hospital. This food service manage ...
Service Manager - Omaha, United States - Aramark Uniform Services
Description
** Service Manager**
**Job Category****:** In Unit-Service-Mngmt **Requisition Number****:** SERVI017858 Showing 1 location **Job Details**
**Description**
Responsibilities:
--Overall Market Center (MC) Service results, including but not limited to, Customer Retention, Growth, Loss and Ruin, Piece Budget, Safety, Employee Retention, Accounts Receivable (AR) Collection, Renewals, Aramark Direct Sales, Customer Satisfaction, Route Sales and Credits
--Effectively evaluate, coach and develop Service personnel, included but not limited to: District Managers and Route Personnel
--Analyze reports and initiate proper corrective actions for unacceptable trends
--Create a pervasive sales culture that fosters team selling via Together In Growth (TIG) and Shared Lead programs
--Collaborate and coordinate TIG opportunity and TIG days between Sales Manager, Account Executives, District Manager (DM) and Route
Sales Representatives (RSR)
--Coordinate and direct assistance in the new account installations as directed by General Manager
--Manages day to day activities of Customer Service Program(s) for Service Department
--Ensures District Managers visit all required customers each quarter to review growth and service opportunities
--Ensure District Manager conducts weekly Route Performance Meetings with each RSR
--Ensure District Manager is holding RSRs accountable to respond and resolve all Service Requests timely
--Sets clear expectations for customer service and leads by example
--Ensure DM spends 60% of time traveling with service professionals on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
--Ensure DM and RSRs proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
--Coach and assist DM on how to negotiate and secure renewal agreements with existing customers that protect pricing and profitability
--Recruit, select and hire DM and Route Sales employees
--Complete one on one meeting with each DM once per week to review trend performance, coach and identify opportunities for improvement.
--Deliver and participate in training to ensure customer retention and service goals are met
--Daily contact (via remote means) with DMs to address any pending items/situations to ensure timely resolution.
--Conduct performance evaluations for District Managers providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives.
--Ensures DMs are effectively collecting on accounts receivable and assist when necessary
--Ensure DM protects and manages merchandise control processes
--Promote and sustain a safety culture
--Investigates and reports on all accidents or incidents, within 24 hours of notification
--Maintain high moral character and business ethics that coincide with Aramark Corporate Standards for business conduct
--Support an environment of continuous improvement by making suggestions and implementing where possible
--Lead meetings and complete necessary administrative work to improve customer satisfaction
--Directly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe and efficient operation of the Market Center.
--Maintain compliance with all Federal, State and Local laws and regulations that affect Market Center Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers.
--Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
--70% of time spent in MC Service Department driving execution of service processes to meet expected results. 30% of the time in the field teaching, training and developing District Managers (only exception: if route(s) directly report to them, 60% of the time in the MC Service Department, 40% of the time in the field)
Service Manager with routes reporting directly to them will be responsible for above mentioned areas as well as:
--20% of time is spent traveling visiting customer locations (required visits and/or day to day situation follow up) and/or conducting route observations to identify customer satisfaction and growth opportunities
--Ensure their direct RSRs respond to and resolve all Service Requests timely
--Coordinate collections for accounts receivable with their direct routes
--Completes in person Route Performance meeting with each direct RSR once per week to review trend performance, coach and identify opportunities for improvement.
--Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution
Qualifications:
--Bachelors degree in related field or equivalent experience.
--Production management and customer service experience.
--Profit and loss responsibility.
--Significant customer interface and service responsibilities.
--Considerable knowledge of financial information relating to profit and loss sales and capital expenses.
--Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
--Considerable negotiation skills.
--Computer proficiency.
--Exposure to sales function preferred.
--Strong operations management background.
--Considerable skills in management, human relations and communication.
--Production planning, maintenance or warehouse operations preferred.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
