Jobs
>
Miami

    Customer Service Coordinator - Miami, United States - KIDZ MEDICAL SERVICE.

    KIDZ MEDICAL SERVICE.
    KIDZ MEDICAL SERVICE. Miami, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    SUMMARY: As a Team Lead of Customer Service at KIDZ Medical Services, you will play a vital role in providing courteous and effective customer service support primarily over the phone, specifically addressing inquiries related to medical bills. Your primary focus will be on delivering outstanding patient experience and enhancing the company's reputation and culture. In collaboration with the medical billing/coding and collection teams, you will ensure timely and accurate responses to guarantor statements.

    DUTIES AND RESPONSIBILITIES:

    • Provide comprehensive account information, including insurance details, account balances, and service reviews.
    • Verify patient insurance information to facilitate accurate billing processes.
    • Process payments and establish payment plans to support financial arrangements.
    • Aid customers in reconciling their accounts, ensuring satisfaction and resolution.
    • Monitor team members and resolve day to day questions.
    • Train new team members and identify retraining opportunities.
    • Address and resolve customer complaints, concerns, and inquiries in a timely manner.
    • Build effective relationships with customers, educating them about Kidz Medical Services and their health insurance.
    • Accurately complete settlements on a daily basis and generate necessary reports and correspondence.

    QUALIFICATIONS:

    • High school diploma or equivalent.
    • Minimum of 3 years of related experience; healthcare accounts receivable experience strongly preferred.
    • Excellent customer service, verbal, and written communication skills.
    • Strong understanding of guarantor accounts receivable in a healthcare setting, along with knowledge of managed care plans, insurance denials, and appeals.
    • Exceptional organizational skills, with the ability to manage priorities and workflow.
    • Proficiency in understanding and following written and verbal instructions.
    • Bilingual skills required.
    • Acute attention to detail and adaptability to changing priorities.

    COMPETENCIES:

    • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
    • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
    • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
    • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    • Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
    • Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

    Our team members enjoy a competitive compensation package. Benefits include:

    • Medical, dental, vision, life, and disability insurance
    • 401(k) and profit sharing

    ABOUT US: KIDZ Medical Services (KIDZ) is a private, physician-owned and university affiliated medical group specialized in providing pediatric, neonatal and obstetrical healthcare. KIDZ is proud and privileged to have served the South Florida community since 1988, in partnership with the leading health systems in our region. KIDZ is committed to providing high quality, cost-effective, and compassionate medical care using evidence-based tools, a proficient level of training and education, clinical research, and state-of-the-art medical technology. Our team provides services throughout the continuum of care, both in hospital and office-based settings across 15+ pediatric subspecialties. Please visit our website at for more information on our services.


  • Kw Power Systems

    Service Coordinator

    2 weeks ago


    Kw Power Systems Miami, United States Full time

    · Dispatcher duties and responsibilitiesReceive and answer emergency and non-emergency calls · Record all the calls · Proactively address problems and suggest solutions · Receive and dispatch orders · Assess situation and prioritize calls · Oversee the route of field units and ...

  • Kw Power Systems

    Service Coordinator

    14 hours ago


    Kw Power Systems Miami, United States

    Job Description · Job Description · Dispatcher duties and responsibilitiesReceive and answer emergency and non-emergency calls · Record all the calls · Proactively address problems and suggest solutions · Receive and dispatch orders · Assess situation and prioritize calls · Overs ...


  • Club Med Miami, United States

    Welcome & Services Coordinator · Job location · In one of our resorts in Mexico, Caribbean or Canada · Ability in the language · Fluent in English, any other language a plus (, Spanish) · Experience level · Experience preferred · Contract type · 6 Months Contract · Compa ...


  • ChenMed Miami, United States Full time

    We're unique. You should be, too. · We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? · We're different than ...


  • ChenMed Miami, United States Part time

    We're unique. You should be, too. · We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? · We're different than ...


  • Fragomen, Del Rey, Bernsen & Loewy, LLP Miami, United States

    Job Description · About the Role: A career as an Office Services Coordinator at Fragomen gives you the opportunity to work with a smart, motivated, and diverse peer group, by supporting the Miami office with day to day needs. · This role is 100% in-office and not eligible for w ...


  • Banfield Pet Hospital Coral Gables, United States

    Opening Statement · Client Service Coordinator · SUMMARY OF JOB PURPOSE AND FUNCTION · The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pe ...


  • CIL of South Florida, Inc. Miami, United States

    Job Description · Job DescriptionJob Description · Interpreting Services Coordinator · Center for Independent Living of South Florida (CILSF) · Full-time with benefits - Mondays through Fridays, 8:30 AM-5:00 PM · Responsibilities: · A full-time position under the supervision of ...


  • Carrfour Supportive Housing Miami, FL, United States Full time

    *POSITION DESCRIPTION**The salary for this position is $38,000 (hourly $18.27) depending on experience. Non-negotiable higher than $38,000.**Benefits:** 100% paid health, dental, vision short-term, long-term, and life insurance for the employee · * 5% match – 401K (eligible imme ...


  • Carrfour Supportive Housing Miami, FL, United States Full time

    *POSITION DESCRIPTION**The salary for this position is $38,000 (hourly $18.27) depending on experience. Non-negotiable higher than $38,000.**Benefits:** 100% paid health, dental, vision short-term, long-term, and life insurance for the employee · * 5% match – 401K (eligible imme ...


  • Banfield Pet Hospital Doral, United States

    Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the numbe ...


  • Alivi Miami, United States

    Job Description · Job DescriptionSUMMARY · Initiates, coordinates, and executes specialized operational support functions for the Contact Center, with a primary focus on delivering exceptional care and attention to members' transportation services and needs. Responsibilities incl ...


  • CBRE Miami, United States Full time

    · Get ready for an exciting career with CBRE · CBRE is the global leader in commercial real estate services. We have been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and one of Fortune's "Most Admired Companies" in the sector four years running ...


  • Compu-Med Vocational Careers Miami, United States

    The Student Services Coordinator is responsible for coordinating undergraduate and graduate services within the school. The coordinator provides a seamless interface between Departments within the School of Science, the Dean's Office, the Registrar's Office and the Offices of Und ...

  • Independent Purchasing Cooperative

    Service Coordinator

    3 weeks ago


    Independent Purchasing Cooperative Doral, United States

    IPC is seeking a Service Coordinator who will be responsible for supporting programs that reinforce IPCs value to its Franchisee Members and to all Subway stakeholders. The Service Coordinator leads continuous improvement of the Services Programs. This position will work with var ...


  • THE COLLECTION Miami, United States

    At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordi ...


  • GardaWorld Hialeah, United States

    The Event Services Coordinator of BEST Crowd Management will assist with leading the guest services operations at Hard Rock Stadium. This position reports to the Operations Manager of BEST Crowd Management and works closely with several full-time mem Guest Service, Coordinator, O ...


  • Southeastern College Hialeah, United States

    Job Description · Job Description · OVERVIEW: The Student Services Coordinator provides quality programs and services that facilitate access, and foster academic, career and personal success for all students. · BUSINESS CONTRIBUTION: The Student Services Coordinator position supp ...


  • Mediabistro Doral, United States

    Client Services Coordinator - MarketingJob ID168046Posted31-May-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestAdministrative, Design, MarketingLocation(s)Miami - Florida - United States of America**Get ready for an exciting career with CBRE**CBRE is the globa ...


  • free-classifieds-usa Miami Beach, United States

    ****Guest Services Coordinator - W Hotels **** · Price: Check with seller · Published date: May 7, :37 · Modified date: May 7, 2021 · + 2201 Collins Ave Miami Beach, Florida, United States · Advertisement · **Live Fully at Marriott International #1 Leader in Hospitality** ...