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- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Monitor, observe and assist in evaluating team member performance.
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
- Prior Supervisory experience is preferred.
- At least 1 year of front office experience is required.
- Must be able to work weekends and holidays.
- Ability to provide excellent customer service in a high volume, fast paced work environment.
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Hotel Job Application – Front Office Supervisor - LosAngeles, United States - Hilton
Description
Job Description:
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Job Requirements:
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Los Angeles, CA, US
Application Deadline: N/A
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