Jr. Systems Admin - Irving, United States - Moxie Pest Control

Description

Job Description

In the tech industry, titles often carry varying meanings depending on the specific industry or company. At Moxie, the role of Junior System Administrator involves crucial responsibilities in supporting and optimizing our organization's information technology and customer service infrastructure. You will collaborate with cross-functional teams to ensure the effective deployment and maintenance of ITSM and CRM systems, driving operational excellence and customer satisfaction.

This includes tasks like implementing, configuring, and troubleshooting both hardware and software systems. Our Junior System Administrator also handles routine maintenance duties such as system audits, updates, and changes in various platforms. Additionally, they may offer technical assistance to end-users and collaborate with senior staff to tackle more complex issues. Moreover, they might be tasked with monitoring systems and network performance, as well as maintaining security measures and maintaining documentation.

Success in this role relies heavily on possessing strong problem-solving skills, attention to detail, and the ability to collaborate effectively within a team.

Core Responsibilities:

• Handle requests from employees with systems/applications broken or not functioning at peak levels
• Auditing and Organizing user and system settings in order to achieve efficiency in administration and use across all platforms.
  Monitor system performance, security, and availability, and perform routine maintenance tasks as needed. This includes performing system upgrades, patch management, and disaster recovery planning activities.
• Implement security best practices and ensure compliance with regulatory requirements.
• Manage user accounts, roles, and permissions within the CRM system.
• Configure and customize CRM workflows, fields, and modules to meet business needs and improve customer engagement.
• Collaborate with sales, marketing, and customer support teams to optimize CRM processes and data management.
• Working with Managers and 3rd party CRM agents to manage updates to our commonly used documents such as contract, or customer notices.
• Work with stakeholders to evaluate and implement system settings changes as needed.
• Keeping our office network running smoothly and up to date with the latest security patches.
• Assist in the administration and configuration of the Zendesk platform, ensuring alignment with ITIL best practices and organizational requirements. This includes designing and implementing routing, assignment, and automation changes to the system as needed.
• Support incident, problem, change, and release management processes within the ITSM framework.
• Create and maintain documentation, knowledge base articles, and training materials related to ITSM and CRM administration.
  Training end users on how to use new systems as they are introduced through training meetings and the production of training documents.
• Work with Systems Developers and the IT Director to plan and execute the automation of common tasks and help create a robust network of interdependent systems to help increase organization and efficiency across the company.
• Manage computer app updates and distribution through our MDM system.
• Submitting system bills to the IT Director for payment and managing licenses.
• Assisting the Help Desk with escalated tickets that require Systems Administrator assistance to resolve.
• Create systems and be proactive to the needs of the organization whereby needs of the Company are met before they are asked for, meet with employees to find ways to create operational improvements
  
  

Qualification:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering or another closely related field.
• 1-2 years of experience in System Administration, with a focus on ITSM and CRM administration.
• Familiarity with ITIL framework and IT service management principles.
• Ticket management experience and/or previous experience with help desk duties or systems administration preferred.
• Experience with the following systems is preferred, but not required:
  • Zendesk
  • Managing forms, automations, users, groups, ticket routing, reporting, and any other tasks as needed.
  • Google Workspace
  • Specifically managing users, security, and creating and maintaining SAML/SSO connections with other systems
  • PestRoutes/FieldRoutes/SalesRoutes
  • JAMF/Maas360 or other MDM
  • Zapier
  • Click Up
• Excellent communication skills, attention to detail, technical skills, and problem-solving skills.
• Ability to multitask in a fast paced environment
  
  

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We're more than just a pest control company

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Nice

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It's an understatement to say we take pride in our work. We live by the motto: "If a thing is worth doing, it's worth doing well."

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

• 2021 & 2022: Great Places To Work and Top Places to Work
• Awards & Recognition
• Monthly Company Events
• Company Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Roth IRA
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off
  
  

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.