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Garden City

    Call Center Support Coordinator - Garden City, United States - Metro Physical & Aquatic Therapy

    Metro Physical & Aquatic Therapy
    Metro Physical & Aquatic Therapy Garden City, United States

    1 month ago

    Default job background
    Full time
    Description

    Job Type

    Full-time

    Description

    Metro PT is looking for a Temp to Perm full-time Call Center Support Coordinator. Under the supervision of the Call Center Supervisor, he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team

    Job Status: Full-Time Temp to Perm

    Location: Garden City, NY

    Hourly Rate: $17-$20

    Requirements

    What You'll be Doing

    • Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
    • Route escalated calls to the appropriate department and personnel.
    • Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
    • Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
    • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
    • Answer a high volume of calls
    Who You Are
    • High School Diploma or equivalent
    • Strong customer service skills; ability to diffuse client frustrations
    • Excellent interpersonal and communication skills
    • Ability to use logic and problem-solving skills to resolve issues
    • Ability to work independently under tight deadlines in a rapidly changing environment
    • Excellent time management and organizational skills
    Salary Description

    $17-$20/ hour


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