Director of Campus Services - Tulsa, United States - University of Tulsa

University of Tulsa Tulsa, United States

5 days ago

Description

Posting Details

Position Information

Position Title
Director of Campus Services

Job Description

The Director of Campus Services is an integral member of the senior management team and reports to the Associate Vice President for Campus Services. The Director manages the day-to-day operations of various campus services, including but not limited to:
Mail Services
Parking and Card Services
Collins Fitness Center
Transact
Vendor relationship with Follett Bookstore, Textbook Program, CareATC, Pepsi, and Imperial
Campus Services Ticketing System
Campus Transportation
Oversees Campus Services Facebook & Instagram

The Director will lead all efforts related to ensure services are readily provided and without any issues or disruptions. The Director will develop, distribute, and maintain regularly scheduled reports on benchmarked performance metrics, cashflow and breakeven analysis of each service unit, and emerging trends in service requests, or problems. This position is responsible for ensuring customer care and customer service excellence, outreach, and timely services delivery. The Director is also responsible for helping direct/manage special projects that support special events throughout the academic calendar. The Director also assesses and surveys customers for feedback on services provided, new services requested, and services no longer in demand. Data benchmark will be analyzed to understand volume, timely delivery of service, changes to delivery model, and other strategies to improve the customer experience.

CHARACTERISTIC DUTIESTransact System-

Manage resident door access
Manage Board Plans and Stored Value Accounts
Troubleshoot Tier 2 issues for students and staff
Manage 3rd party off-campus relationships (GrubHub and MotherRoad Market)
Work with IT Physical Security and Dining Services teams to manage Transact systems
Stay current and active in listservs, community forums, and other platforms for latest releases and technology advances in Transact Products Campus Mail Services
Supervise the mailroom operation which includes one full-time manager, assistant manager and postal clerk.
Monitor software upgrades and systems modules.
Assist with process improvements and procedures as needed to increase the efficiency of operations.
Ensure compliance with US postal rules and regulations, University policies and procedures governing mail services, and internal policies.
Review all required internal and external mailroom data report
Oversee with the daily operation of Mail Services, ensuring the operation is effective and efficient.

Parking and Card Services

Supervise parking and card services department assistant.
Oversee and maintain the T2 parking system.
Oversee the daily operation of parking permitting process.
Perform monthly review parking permit and ticketing revenue.
Perform routine inspection of parking lots for usage, capacity, and general maintenance.
Collaborate with Campus Security related to parking issues, ticketing and T2 support.
Collaborate with Athletics and Events related to parking needs.
Manage relationship with outside entities related to parking lot rentals.
Review and develop new parking initiatives.
Attend annual T2 conference.
ID Card production administrator (eAccounts, Online Photo Submission, Entrust InstantID)
Oversee the printing of all campus ID cards.
Work with IT to resolve any issues the arise with the card system, card printer or card access issues.
Order and maintain various card stock and ribbon and laminator needed to process cards.
Assist Summer Programs with card production and meal plan processing.

Collins Fitness Center -

Collins Fitness Center plays a pivotal role in enhancing student health and well-being within the university. Supervise the Assistant Director of Recreation and Wellness.
Oversee the development of creating a healthier, more informed, and supportive campus environment.
Oversee the strategic planning process for Campus Recreation, Wellness and Esports to define the organization's vision and direction. Contribute to decision-making on administrative and operational issues, and spearhead the development and execution of both short-term and long-term plans.

Vendor Partnerships -

Maintain open and consistent discussions with vendors about expectations and requirements.
Foster positive and productive relationships with vendor leadership and staff on campus.
Ensure that customers are satisfied with products or services.
Provide regular performance evaluation and constructive feedback to vendors to continually improve services and address any issues.
Escalate concerns as necessary.
Oversee payments and revenue.

Administrative -

Oversee campus transportation service to support shuttle and van rental arrangements.
Develop and manage customer service initiatives within the central office including internal and external concerns via phone, email, or walk-in process.
Provide information to campus clients relating to Campus Services procedures and policies.
Collaborate with other departmental and university offices to assist with special projects/events.
Develop and maintain social media campaigns on all departmental platforms.
Business services liaison with Hurricane Gold Dollars for vendors on or off campus approved to accept campus cash.
Manage system for ticketing, live chat and offline AI system in coordination with Campus Housing & Dining.
Following up with clients or customers to check that they are satisfied with our services.

Professional Development -

Provide innovative ideas and strategic thinking to improve current Campus Services processes at volume, as well as stay up today on best business practices adopted by similar institutions or published in industry reports.
Take an active interest in identifying and participating in their professional development.
Serve on University, Divisional and Departmental Committees as requested

Required Qualifications

Minimum Qualifications:

Bachelor's degree
5 years experience in a related field
Demonstrated experience with supervising professional and paraprofessional staff
Strong analytical ability to interpret and use complex data, logical and data-driven work style
Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency
Excellent verbal and written communication skills, ability to communicate effectively at all levels
Collaborative team player, who can coordinate work effectively with employees, team members, and outside vendors
Ability to maintain a high level of confidentiality
High attention to detail, demonstrated practice of establishing effective priorities and meeting deadlines
Strong customer service with a can-do attitude and strong interpersonal skills.

Preferred Qualifications

Preferred Qualifications:

Master's degree
Previous work experience at The University of Tulsa or other academic institutions
Proficient knowledge of the Transact system.

Physical Demands
Typing/Keyboarding: Proficiency in typing and using a computer keyboard for extended periods.
Speaking: Ability to communicate effectively both verbally and in writing.
Reaching: Ability to reach for items on shelves or in cabinets.
Manual Dexterity: Ability to use hands and fingers to operate office equipment, handle files, and perform other tasks.

Posting Detail Information

Posting Number
S719P

Open Date

Close Date

Open Until Filled
Yes

Special Instructions to Applicants

Advertising Summary

Director of Campus Services

1 week ago

University of Tulsa Tulsa, United States

The Director of Campus Services is an integral member of the senior management team and reports to the Associate Vice President for Campus Services. The Director manages the day-to-day operations of various campus services, including but not limited to: · * Mail Services · * Park ...
psr- senior patient services representative- tulsa campus

1 week ago

University of Oklahoma Tulsa, OK , USA, United States

Senior Patient Services Representative (Sr. PSR) At OU Health Physicians Tulsa, patients receive the latest medical advancements expected of a leading university clinic. The services and their experience are delivered by a dedicated team with diverse Patient Services, Representat ...
psr - patient services representative (bilingual - english/spanish) -- tulsa campus

1 week ago

University of Oklahoma Tulsa, OK , USA, United States

At OU Health Physicians Tulsa, patients receive the latest medical advancements expected of a leading university clinic. The services and their experience are delivered by a dedicated team with diverse experience. As a Patient Services Representative Patient Services, Representat ...
PSR - Patient Services Representative (Bilingual - English/Spanish) -- Tulsa Campus

1 week ago

University of Oklahoma Tulsa, United States Full time

Job Description · --- At OU Health Physicians Tulsa, patients receive the latest medical advancements expected of a leading university clinic. The services and their experience are delivered by a dedicated team with diverse experience. As a Patient Services Representative, you w ...
Registered Nurse I: Rehab Float Pool

2 days ago

Saint Francis Health System Tulsa, OK, United States Full time

Full Time · 7p - 7a · 1 year of Inpatient Rehab Nursing experience is required. · This position will float between the Tulsa and Muskogee campus. · Job Summary: The Clinical Nurse I assesses, plans, implements and evaluates nursing care, utilizing the nursing process in accordanc ...
Registered Nurse I-Med Surg Float Pool/ ECB/ Day Shift

2 days ago

Saint Francis Health System Tulsa, OK, United States

This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. · 7a - 7p · This is an ECB position, 7am-7pm. · Medical/Surgical Float Pool · ̈Adult patients · ̈A pool of nurses trained to work interchangea ...
Counselor (2 Positions)

1 week ago

Tulsa Tech Tulsa, United States

Status: Full-Time / Exempt · Shift: Days · Note: This is a 10-Month Work Contract, working August - May of the school year. Two positions are available - one at the Health Sciences Center and one at Lemley Campus. · Description: · Provide prospective students counsel and adviseme ...
Counselor (2 Positions)

1 week ago

Tulsa Technology Center Tulsa, United States

Additional Information: Show/Hide · Status: Full-Time / Exempt · Shift: Days · Note: This is a 10-Month Work Contract, working August - May of the school year. Two positions are available - one at the Health Sciences Center and one at Lemley Campus. · Description: · Provide prosp ...
Admissions Representative

1 week ago

ADVATIX - Advanced Supply Chain and Logistics Tulsa, United States

Admissions Representative · Role Summary · Our client is seeking an Admissions Representative to join their rapidly growing team. The Admissions Representative provides customer service and information to prospective students interested in pursuing career education and training. ...
Director, Acute Care Services

5 days ago

Saint Francis Health System Tulsa, United States Full time

Full Time · Exempt · Saint Francis South - RN, Director of Acute Care Services · This position will require 5-7 years of Emergency Department or Intensive Care leadership experience. · National Certification in area of expertise preferred. · Job Summary: The Director of Acute Car ...
Travel Respiratory Therapist

4 days ago

CrossMed Allied Tulsa, OK, United States

CrossMed Allied is seeking a travel Respiratory Therapist for a travel job in Tulsa, Oklahoma. · Job Description & Requirements · Specialty: Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 06/03/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 ...
Travel Nuclear Medicine Technologist

4 days ago

CrossMed Allied Tulsa, OK, United States

CrossMed Allied is seeking a travel Nuclear Medicine Technologist for a travel job in Tulsa, Oklahoma. · Job Description & Requirements · Specialty: Nuclear Medicine Technologist · Discipline: Allied Health Professional · Start Date: 06/03/2024 · Duration: 13 weeks · 40 hours per ...
Outpatient Rheumatology NP Employment

1 week ago

Ardent Health Services Tulsa, United States

Utica Park Clinic (UPC) Rheumatology is searching for a Rheumatology Nurse Practitioner who is passionate about patient care to join an established employed practice in Tulsa, OK. · Required: At least 2 years of Rheumatology-related Experience · About Your Work: · * Join one phys ...
Financial Aid Counselor

1 week ago

Tulsa Community College Tulsa, United States

Job Summary · Supervise and lead the campus financial aid office and is the chief liaison between financial aid and other campus constituencies. Provide advice and assistance to students and families regarding applying for financial assistance, including federal aid and institut ...
Outpatient Rheumatology PA Employment

1 week ago

Ardent Health Tulsa, United States

Utica Park Clinic (UPC) Rheumatology is searching for a Rheumatology Physician Assistant who is passionate about patient care to join an established employed practice in Tulsa, OK. · Required: At least 2 years of Rheumatology-related Experience · About Your Work: · • Join one p ...
receptionist

1 week ago

Tulsa Welding School Tulsa, United States

StrataTech Education Group · StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, · particularly skilled-trade programs designed to address the nation's growing infrastructure needs. · The company's Tulsa Weldin ...
Travel Respiratory Therapist

4 days ago

CrossMed Healthcare Tulsa, United States

CrossMed Healthcare is seeking an experienced Respiratory Therapist for an exciting Travel Allied job in Tulsa, OK. Shift: Inquire Start Date: 06/03/2024 Duration: 13 weeks Pay: $2304 / Week Why CrossMed? · CrossMed was created by a group of women who wanted to help people withi ...
Travel Respiratory Therapist

1 week ago

CrossMed Healthcare Tulsa, United States

CrossMed Healthcare is seeking an experienced Respiratory Therapist for an exciting Travel Allied job in Tulsa, OK. Shift: Inquire Start Date: 06/03/2024 Duration: 13 weeks Pay: $2304 / Week Why CrossMed? · CrossMed was created by a group of women who wanted to help people withi ...
Financial Aid Counselor

2 weeks ago

Tulsa Community College Tulsa, United States

Salary: $ $22.93 Hourly · Location : Tulsa, OK · Job Type: Full-time · Job Number: 4643F-04-24 · Department: Financial Aid · Opening Date: 04/18/2024 · Work Schedule: Monday - Thursday 9am - 6pm, Friday 8am - 5pm · Campus: Northeast · About TCC: Tulsa Community College is ...
Registered Nurse I: Critical Care Float Pool

1 week ago

Saint Francis Health System Tulsa, OK, US, United States Full time

Full Time · 7p - 7a · *This position qualifies for up to $11,000 sign on bonus, per guidelines* · Saint Francis South Campus - Full Time - 7p - 7a · Job Summary: The Clinical Nurse I assesses, plans, implements and evaluates nursing care, utilizing the nursing process in accordan ...