IT Support Technician - Duluth, United States - StartCHURCH

StartCHURCH Duluth, United States

3 weeks ago

Full time

Description

Job Description

Job Description
IT Support Technician - 100% in-office

About Us

StartCHURCH is a company dedicated to meeting the needs of pastors and ministry leaders who have a vision to make a difference in their communities by establishing new churches and ministries. StartCHURCH helps nonprofit organizations establish a legal foundation, as well as provides additional tools and services tailored to pastors and church leaders.

What You'll Love About Us

Great Company Culture. We want to help you grow and develop both professionally and personally.
Work that Stays at Work. Genuine work/life balance matters here
Rest and Relaxation. 2 weeks paid time off, 2 flex days, 10 paid holidays, 1 week paid sick time, and flex-time.
Health Benefits. Medical health insurance with a 30-day waiting enrollment period.
Prepare for the Future. 401k Retirement plan with company match.
Passion. We'll help you start your own nonprofit or ministry at no cost.

Job Purpose

To provide technical support to all users in the company, help maintain systems, security, and processes, track and document inventory and technology assets, participate in company projects as needed as a representative of the IT department.

Key responsibilities and accountabilities

Faithfully execute the vision, culture, and ethical company norms with all interactions
Provide IT support for local and remote workers with all desktop support issues during regular business operations and during emergency situations
Support the company with all phone setup, usage, training and problem resolution
Support the company with required network/wifi/printing configurations
Maintain employee software licenses and accounts on an ongoing basis, including 3rd party software utilized by the staff (HubSpot, Slack, Dropbox, Google Workspace, etc.)
Maintain inventory, configuration, and oversight of all staff workstations including but not limited to computers, phones, back-up power supplies, headsets, etc.
Train users on proper use of hardware equipment and answer all general questions related to hardware in use
Address technology specific questions from staff in a timely manner while documenting relevant information as defined in KPIs
Provide clear and timely communication to end-users regarding the status of their support tickets and resolutions
Document all support issues in the ticketing system
Participate in ongoing IT training to continue to stay current on new hardware and software as required
Facilitate the setup of computers and provide comprehensive IT support for new hires, ensuring a seamless onboarding experience
Participate in cyber security planning, training, implementation, and maintenance
Provide regular updates to the IT Manager on the status of ongoing support tasks and projects
Report any significant technical issues or trends to the IT Manager promptly for further analysis and action
Coordinate closely with other IT team members under the guidance of the IT Manager to ensure alignment and efficiency in support operations

Must have

Experience using macOS
Excellent troubleshooting skills and critical thinking
Excellent interpersonal and customer service skills with the ability to explain technical things to non-technical people in a compassionate and helpful manner
Must have personal responsibility and great time management
Ability to work independently and proactively manage tasks
Ability to be a self-starter and work in a team-based environment
Ability to troubleshoot problems for products you have never seen before

Nice to have

Experience supporting macOS
Experience troubleshooting VoIP phone systems like Vonage
Experience using a ticketing system such as Jira Service Desk
Experience using/supporting a CRM systems
Experience using/supporting Google products such as Gmail, Google Docs, Sheets, and Drive
Experience with Google Workspace Administration
Experience using/supporting Mac productivity software such as Pages, Numbers, and Keynote
Experience using/supporting 3rd party software products
Experience supporting users in a hybrid work environment (local and remote)

Bonus points

Experience with NIST security framework
Experience using an Apple MDM software such as Mosyle
Experience using/supporting HubSpot

StartCHURCH provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at StartCHURCH is an e-verify employer. EOE.

Onsite Support Technician

11 hours ago

AVI-SPL Atlanta, United States

Descripcin General: · QUIENES SOMOS · AVI-SPL es un proveedor de soluciones de habilitacin digital que transforma la forma en que las personas y la tecnologa se conectan para elevar las experiencias, crear nuevo valor y permitir que las organizaciones prosperen y crezcan. Somos ...
IT Manufacturing Support Technician

1 week ago

Intuitive Peachtree Corners, United States Full time

Company Description · At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. · As a pioneer and market leader ...
POS Support Technician I

3 weeks ago

United Merchant Services Duluth, United States

Job Description · Job Descriptionbluu Inc. is a provider of payment processing services and a developer of Point of Sales Solutions. Location: Hackensack, NJ, Duluth, GA, Prospect Heights, IL · Job Description: · Provide phone support; Document all merchant and reseller/agent is ...
Technical Support Technician

1 week ago

Clear Path Suwanee, United States

Our client is hiring a Technical Support Technician You'll provide technical support to customers and distributors as well as test and diagnose returned products. The ideal candidate has two years of customer service experience, excellent communication skills and loves working wi ...
Support Technician 3

3 days ago

FUTURE TECHNOLOGIES VENTURE LLC Suwanee, United States

Job Description · Job DescriptionTower Support Technician (ST3/4) · Future Technologies is a professional services company specializing in technical consulting, planning, design, implementation, and support of innovative communications solutions focused on wireless infrastructure ...
Field Support Technician

1 week ago

Rocket IT Suwanee, United States

Job Description · Job DescriptionAt Rocket IT, we empower people through human connections and better IT. We're driven by a desire to help people thrive, starting with our internal team. We're looking for a Field Support Technician who thrives in a fun, fast-paced environment and ...
Support Technician 4

1 day ago

FUTURE TECHNOLOGIES VENTURE LLC Suwanee, United States

Job Description · Job DescriptionWe connect the unconnected · About the role · Are you passionate and committed to climbing the corporate ladder? Your next role could be as a Support Technician IV. We are looking for someone who enjoys traveling and being on a team. This role wou ...
Summer Intern- AI Support Technician

3 weeks ago

OFS Norcross, United States Part time

Job Description · Summer Intern - AI Support Technician, Norcross, GA · Position Summary: · OFS Fitel, LLC, a leading manufacturer of optical fiber, fiber cable, and connectivity components has an opening for summer internship in optical fiber connectivity area with AI techno ...
Technician Support

2 days ago

Advanced Urology Snellville, United States

LOCATION · MISSION · The Support Technician is responsible for providing basic direct and indirect patient care under medical team and providing an exceptional patient experience. · OUTCOMES · * Supports the nursing staff with a sense of urgency by maintaining a clean, sterile, a ...
Field Service Tech Support Technician

3 weeks ago

Mazak Suwanee, United States

Mazak Corporation is looking for a Field Service Support Technician to join the Field Service team at our Southeast Technology Center located in Suwanee, GA. This position will have the responsibility to provide technical phone and digital support on Mazak Machines. Communicates ...
Technician Support

3 weeks ago

Advanced Urology Snellville, United States

Job Description · Job DescriptionLOCATION · MISSION · The Support Technician is responsible for providing basic direct and indirect patient care under medical team and providing an exceptional patient experience. · OUTCOMES · Supports the nursing staff with a sense of urgency by ...
IT Support Technician

11 hours ago

Brasfield & Gorrie Atlanta, United States

Responsibilities: · Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician. Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced envi ...
IT Support Technician

3 weeks ago

firstPRO 360 Atlanta, United States

Job Description · Job DescriptionAre you an experienced Help Desk / Support Technician ready for a fresh start? Come join this stable and growing company who is highly motivated to meet you You'll have a chance to showcase your Help Desk skills as a part of a well qualified suppo ...
IT Support-Field Technician

3 weeks ago

Main Street Auto Atlanta, United States

We are seeking a highly skilled IT Support-Field Technician to join our team. This role will primarily focus on providing on-site support for hardware-related issues and deployments across designated regions. The ideal candidate will possess strong technical expertise in hardware ...
IT Manufacturing Support Technician

1 month ago

Intuitive Surgical Peachtree Corners, United States OTHER

Job Description · Primary Function of Position · **Work hours will be from 3pm - 12am after an initial ramp-up period during regular day shift hours.** · The IT Manufacturing Support Technician is an onsite position responsible for supporting hardware and software for manufacturi ...
IT Manufacturing Support Technician

2 days ago

Intuitive Surgical Brookhaven, United States Employee

Company Description · At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. · As a pioneer and market leader ...
Desktop Support Technician

3 days ago

BlueSky Resource Solutions Atlanta, United States

Desktop Technician II · Atlanta, GA (On-Site) · POSITION OVERVIEW: · The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. ...
Desktop Support Technician

1 week ago

City of Atlanta Atlanta, United States Full time

· RESPONSIBILITIES · At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean. Our Atlanta Department of Transportation team ...
Desktop Support Technician

2 days ago

eTeam Marietta, United States

Position: Desktop Support Tech · Location: 17005 State Route 7, Marietta, OH 45750 · Duration: 6 Month contract to hire on W2 · Pay Rate: $20/hr on W2 · Responsibilities · Performs basic and moderately complex troubleshooting and repair activities, typically associated with an ...
Support Service Technician

2 weeks ago

American Medical Response Stone Mountain, United States

The Vehicle Service Technician (VST) is responsible for ensuring that all ambulances are response ready for field crews coming in for their shift assignment, with the goal of reducing down time and increasing the quality and delivery of our service Service Technician, Service Tec ...