- Respond onsite to requests for IT assistance directly from manufacturing users or as escalated from Tier I or II support. This includes entering manufacturing areas and cleanrooms while adhering to guidelines and requirements
- Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed
- Document, follow, and maintain processes, best practices, knowledge bases, and training materials
- Support all manufacturing IT needs including software, computers, printers, infrastructure, and other 3rd-party hardware
- Manage or participate in various assigned projects as needed
- Ensure company and departmental goals are met completely and on time
- Communicate with management to provide timely reporting of issues, status, and resolutions
- Coordinate with Business Applications, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
- Support core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environment
- Use system imaging infrastructure to build and deploy new computers
- Install, configure, and setup hardware and software, troubleshoot issues
- Conduct and maintain inventory counts to ensure accuracy and compliance with processes
- Minimum Associate degree or equivalent work experience is required
- At least 3 years' experience supporting a Windows operating system computing environment, Linux OS experience highly desirable
- Demonstrable troubleshooting skills using a methodical approach
- Well-developed customer service, time management, and organizational skills
- Excellent communication skills both verbal and written including grammar, spelling, punctuation, and formatting for readability
- Attention to detail when following instructions and writing documentation
- Strong knowledge of Microsoft Operating Systems required
- Experience supporting an Active Directory environment and various business applications
- Understanding of Organizational Units (OUs), Group Policy Objects (GPOs), Distribution and Security Groups
- Ability to repeatedly lift 50+ lbs. to workbench/desk top height
- Weekend and non-business hours support required as needed
- Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired
- Should be flexible and able to complete projects outside normal daily duties as needed
- Functional familiarity with SCCM, Exchange Online, and Microsoft 365 administration is desired
- Experience working in a manufacturing environment and/or cleanroom protocols is a plus
- Experience supporting Qualified systems and execution IQ/OQ tasks is a plus.
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IT Manufacturing Support Technician - Peachtree Corners, United States - Intuitive
Description
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of Position
**Work hours will be from 3pm - 12am after an initial ramp-up period during regular day shift hours.**
The IT Manufacturing Support Technician is an onsite position responsible for supporting hardware and software for manufacturing lines and personnel by utilizing best practices as defined and facilitated by the IT Support Services, Infrastructure, Security, and Network departments. The scope of support includes computers, printers, operating systems, infrastructure, and software used to support business functions and manufacturing process.
This is a full-time role to support manufacturing and engineering shifts primarily during the evening and overnight hours on weekdays with occasional overtime, weekend, and on call support as required by the business or management.
Essential Job Duties
Qualifications
Skills/Job Requirements
#LI-Onsite
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
