Field Service Contracts Administrator - Danvers, United States - Johnson & Johnson

Johnson & Johnson

Verified Company

Danvers, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Johnson & Johnson is currently seeking a Field Service Contract Administrator to join our Field Service team located in Danvers with a hyrbid schedule.

The
Service
Contracts Administrator will assist in multiple areas within the Operations department and will be responsible for leading all aspects of service contract entry, reporting, and data analysis.

They will also be responsible for working with the service teams to ensure the timely and accurate service execution for the Danvers service depot for all required preventative maintenance by ensuring timely close and entry of all new and expiring service contracts over all products.

Other duties will include support for service-related activities described below.

Principal Duties and Responsibilities:

Manage US & APAC implementation and reporting of service agreements
Track and report periodically to management the progress of each inside sales representative to ensure timely close rates in alignment with service that is due and prior to existing contract expirations.
Determine and report on contract opportunity forecasting and completion.
Develop CRM tools to ensure timely close rates
Monitor and report on all sites that are beyond service contract expiration or warranty
Enhance current tools for automating existing contract entry to ERP system and integration to SFDC.
Support of service operations activities to ensure scalability of current and future service offerings related to service agreements.
Support to Finance department related to timely resolution of Service Aging.
Develop comprehensive reporting to customer for validation of contract overall ROI.

Qualifications:

BS/BA Business or Healthcare discipline
A minimum of 5 years similar experience
Positive attitude, well organized, and detail oriented
Excellent communication (both written and oral) & strong customer service skills
Execute tasks in a timely manner with mínimal supervision
Able to prioritize tasks
Able to interact well crossdepartmentally and with external customers
Knowledgeable with regulatory guidelines pertaining to medical device

Preferred Qualifications:

Large MRP system knowledge desired, SAP
5 years experience of Salesforce desired
Working knowledge of Microsoft Office Suite

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.