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Service manager
1 week ago
Corporacion Acciona Eolica SL Palo Alto, United StatesService manager - redes y comunicaciones · Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad. Nuestra plantilla, formada por más de profesionales y presente en más de 40 países de los cinco continen ...
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Administrative Services Manager
4 weeks ago
University of California Berkeley Berkeley, United StatesAdministrative Services Manager (0547U · About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome a ...
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Administrative Services Manager
1 week ago
University of California Berkeley Berkeley, United StatesAbout Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freed ...
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Administrative Services Manager
1 week ago
University of California Berkeley, United StatesJob ID · 63466 · Location · Full/Part Time · Full Time · Favorite Job · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel saf ...
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Maintenance Service Manager
2 days ago
American Automobile Association Berkeley, United StatesLocation Berkeley, CA Category A3Ventures Job Id J122063 **Posted Date** 02/10/2022 JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next centu ...
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NorCal Automotive Service Manager
22 hours ago
Big O Tires Berkeley, United StatesJob Description · Job Description · Benefits: · Competitive salary · Dental insurance · Employee discounts · Free uniforms · Health insurance · Opportunity for advancement · Paid time off · Vision insurance · At Big O Tires, we strive to be the preferred tire and auto ...
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Manager, Neurodiagnostic Services
1 week ago
Childrens Hospital and Research Center Oakland, United StatesJob Purpose Statement: · The manager is responsible for technical and administrative operations of neurodiagnostic services that operate 7 days per week and includes planning, operations, fiscal management, and use of resources necessary to care safely and effectively for patient ...
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Client Service Manager
2 weeks ago
University of California , San Francisco Emeryville, United StatesThe Client Service Manager is a manager within the Client Service and Analysis unit. He/she will have exposure to all facets of the Client Service Managers' interactions with Clients, the production and analysis of revenue-related data, and be part of a highly effective team. Thi ...
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Client Service Manager
3 weeks ago
UCSF Health Emeryville, United StatesMedical Group Business Services · Full Time · 78702BR · Job Summary · The Client Service Manager is a manager within the Client Service and Analysis unit. He/she will have exposure to all facets of the Client Service Managers' interactions with Clients, the production and ana ...
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Service Manager
1 day ago
Downtown Subaru of Oakland, CA Oakland, United StatesJob Description · Job DescriptionAt Downtown Auto Center, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities, and progressive culture. We love to develop our employees and promote f ...
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Entry Level Customer Service Manager
2 weeks ago
InVictus Berkeley, United StatesAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our miss ...
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Nurse Manager University Health Services
3 weeks ago
University of California Berkeley Berkeley, United StatesAbout Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freed ...
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University of California Berkeley Berkeley, United StatesAbout Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freed ...
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Entry Level Customer Service Manager
2 weeks ago
InVictus Berkeley, United StatesAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our miss ...
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Nurse Manager University Health Services
6 hours ago
University of California Berkeley Berkeley, United StatesAbout Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, free ...
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The Residence Inn by Marriott Berkeley Berkeley, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
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Managing Partner, Family Service
1 week ago
NorthStar Memorial Group Oakland, United States Full timeHow do you define a life of purpose? · At NorthStar, we know it's never too late to find your calling. All you need is the desire to truly make a difference in the lives of others. We don't hire resumes. We hire great sales leaders that are passionate about helping people. · Rank ...
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Manager, Cardiovascular Services
1 week ago
Alameda Health System Oakland, United StatesSummary · Alameda Health System offers outstanding benefits that include: · 100% employer health plan for employees and their eligible dependents · Unique benefit offerings that are partially or 100% employer paid · Rich and varied retirement plans and the ability to participate ...
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LMFT/LCSW/LPCC - Clinical Services Manager
1 week ago
Adolescent Growth, Inc Berkeley, United StatesJob Description · Job DescriptionDEFINITION · As per the general direction, this role involves planning, organizing, directing, coordinating, and evaluating major programs within Adolescent Growth, Inc. The job holder will be responsible for acting as a liaison between assigned p ...
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Manager, eQuip Service
7 hours ago
Sutter Health Oakland, United StatesOrganization: · SHSO-Sutter Health System Office-Bay · Position Overview: · Oversees service activities for a major client where local onsite management support is required. This role manages the dispatch of local technical resources in response to service requests and also ensur ...
Entry Level Customer Service Manager - Berkeley, United States - Invictus Marketing Solutions
Description
Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager.
Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community.
We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations.
Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives.
Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.Key Responsibilities of an Entry Level Customer Service Manager:
Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
Maintain a deep understanding of our client's products or services to provide accurate information to customers
Adhere to company policies, procedures, and ethical standards
Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
Maintain detailed records of customer interactions through company's key performance indicators provided in training
Skills and Qualities We Seek in a Customer Service Manager:
Empathy, Patience, and Consistency:
You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
Adaptability:
Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
Clear Communication:
Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.
Requirements of a Customer Service Manager:
High school diploma or equivalent
Previous customer service or related experience preferred, but not required
Proven interpersonal skills
Ability to remain patient and composed, even in challenging customer situations
Flexibility to adapt to changing customer needs and departmental requirements.
Effective time management and organizational skills to handle multiple customer inquiries efficiently.
Adherence to company policies, industry regulations, and ethical standards.
A track record of punctuality and reliability in meeting work schedules.
Ability to meet or exceed company's performance metrics
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Entry Level Customer Service Manager professionals in Berkeley
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Chloe Summer Logan
Administration, Event Coordinator, Office Manager