- Responsible for business development within the senior care community including establishing partners and networks for direct client referrals and new service starts.
- Responsible for maintaining existing community partnerships and developing new partnerships and services within the region.
- Partner with Sales and Client Care leadership to align pricing plans to meet the demands of the market with a focus on gross margin.
- Review, update, and maintain current product and service offerings for clients and families, ensuring that all internal partners are appropriately trained on products and services offered.
- Responsible for working with community partners and clients to find the right care solutions and building relationships for business retention.
- Generate regular streams of new business by providing exemplary client service, regular referral marketing to the community, and leading and participating in community outreach events to spread brand awareness.
- Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments (ex. Geriatric Care Managers, independent/assisted/skilled living facilities, hospitals, concierge doctors, etc).
- Communicate with family members and Client Care team to refine and improve client's lives, ensuring a high client satisfaction based upon key performance metrics.
- Work with the Client Care team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
- Represent Hillendale at community events, upholding company values and high standards of care.
- Maintain accurate records on all prospective and active clients and referral sources.
- Present sales and other metrics to senior leadership including dashboard reporting.
- Highly competitive base salary with incentive comp
- Full-time opportunity with a growing company and innovative team
- Healthcare benefits
- 401(k) plan
- Paid time off
- Company holidays
- Fun, collaborative work environment
- Bachelor's Degree in business management, marketing management or similar field.
- 8+ years prior experience in a business development, account management, sales, and/or marketing role within the home care industry.
- Innovative business development skills with proven track record of new client acquisition and retention of existing clients through community partnerships and new business prospects.
- Excellent communication skills and the ability to anticipate the needs of customers
- Strong sense of urgency and drive to grow the business
- Demonstrated strong analytical skills.
- Possess strong problem solving skills and the ability to make sound judgment calls.
- Strong organizational and time management skills.
- Experience working in customer service programs and databases (CRM)
- Advanced skills in Excel; solid experience working in Google Suite (Docs, Sheets, Slides, Gmail).
- Must have clear driving record.
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Home Care Client Sales and Services - Walnut Creek, United States - Royal Basket Trucks
Description
Job Type
Full-time
Description
2020 Employer of Choice recipient, 2020 Certified "Great Place to Work"
Come join the Hillendale Home Care team We are a home care agency working with senior care clients in Contra Costa and Alameda counties and we're looking for a dynamic Home Care Community Partner to join our sales team providing Home Care sales and client services in the Walnut Creek/Oakland area. This role will be maintaining, growing, and developing new community partner relationships through outside sales growth.
What You'll Be Doing:
Experience, Skills, and Education:
$80,000-$90,000/year
