Plasma Center Assistant Manager - Buffalo, NY, United States - Biolife Plasma Services

Description

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Job Description

About BioLife Plasma Services

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

This position will require 6-8 weeks of travel for training purposes. All travel expenses for training will be covered by the company and will include cost of flights, rental car, lodging, and meals. Travel home for the weekend may be permitted and can be discussed further in the interview process.

This exciting and unique opportunity to be part of a new team as we expand our network provides great opportunities to grow a career while also directly impacting our ability to support more patient needs. Upon applying, please note your email address on your profile and check that regularly as we will send updates throughout the application process. Position will be based out of our brand new plasma donation facility in the Bronx, NYC opening January 2025

OBJECTIVES/PURPOSE

Supports the center manager and management team in the achievement of center production and cost goals while maintaining compliance with regulatory and quality requirements for a center producing approximately 60,000 or more liters of plasma per year. Assists the center manager in the administrative, regulatory, quality, personnel and facilities management functions of the center.

ACCOUNTABILITIES

• Operational management (60%)
  • Ensures compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.
  • Assists the center manager in identifying and implementing improvements and changes to center pro cesses
  • Participates in the correction and prevention of audit findings.
  • Prepares routine reports and keeps management apprised of center operations and operational is- sues.
  • Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.
  • Maintain qualifications and at minimum performs all required core duties for Medical History, Phlebotomy, Sample Processing and Operational Management areas. The Hiring Manager may require cer tain electives to ensure quality and production needs are met and/or to ensure all responsibilities are efficiently executed. Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback.
• Employee development (40%):
  • Manages and develops talent within the center. Participates in the selection of new staff and management within the center. Trains, coaches and mentors' staff.
  • Participates in the interviewing of center staff and assists in the selection of center staff.
  • Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
  • Provides timely feedback on performance and initiates disciplinary action when necessary.
  • Participates in the evaluation and review of center staff.
  • Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Minimum of one year of relevant work experience, preferably in a regulated industry or an equivalent com- bination of education and experience.
• Effective communication, interpersonal, technical and troubleshooting skills.
• Ability to coach and develop a team of diverse individuals.
• Ability to understand, communicate, and apply technical documents and instructions.
• Demonstrated ability to multi-task and prioritize.
• Aptitude for working with production, financial marketing and other statistical data is desirable.
• Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

Leadership

• Integrity
• Fairness
• Honesty
• Perseverance
• Putting the patient at the center
• Building trust with society
• Reinforcing our reputation
• Developing the business

Decision-making and Autonomy

• Refers to Center Manager for guidance on high-impact and/or sensitive decisions (internal)
• Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)
• Delivers performance and review feedback to hourly staff. (Internal)

Interaction

• Consults will all other center roles to effectively problem solve, ensure safety of staff and donors, and pro- vide an exceptional customer experience. (internal)
• Coordinates with external vendors and contractors for building maintenance and other contracted services.
• Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
• Attend staff meetings and other team meetings as required.
• Ability to multi-task and work as a team player.
• Attention to detail and ability to work independently
• Effective coaching and counseling skills.

Innovation

• May participate in the management of projects and new initiatives within the center or across centers.
• Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
• Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity

• Requires ability to stand and walk for entire work shift.
• Potential exposure to blood borne pathogens.
• Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting to 50 pounds.
• Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
• Requires ability to communicate verbally with donors, in person and on the phone. Requires depth perception and vision at all distances.
• Occasional travel. (Less than 10%)

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential: High School Diploma or equivalent required.

Desired: Associates or Bachelor's degree highly desirable.

ADDITIONAL INFORMATION

• FLSA Classification (US) - Exempt
• Other duties and responsibilities as assigned.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

U.S. Base Salary Range:

The estimated salary range reflects an anticipated range for this position . T he actual base salary offered may depend on a variety of factors , including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained , certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based e mployee s may be eligible for s hort -t erm and/or l ong- t erm incentiv e s . U.S. based employees may be eligible to participate in medical, dental , vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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