Jobs
>
Charlotte

    Client Service Sr. Associate - Charlotte, United States - JPMorgan Chase Bank, N.A.

    JPMorgan Chase Bank, N.A.
    JPMorgan Chase Bank, N.A. Charlotte, United States

    3 weeks ago

    Default job background
    Description

    Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.

    As a Client Service Sr. Associate in the Commercial Bank, you will resolve client requests while working in partnership with Service Operations, Sales partners, and Bankers located in the United States and across the globe.

    Client Service Senior Associates are a trusted member of the client's team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. Interact with Owners, Chief Executive Officers, Presidents, Chief Financial Officers, Treasurers and other high level client contacts to help research and resolve issues for our Commercial Bank clients. Communicate through Zoom, email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.

    Job Responsibilities

    • Lead our medium to complex clients autonomously by delivering solutions to clients and upholding JP Morgan Chase standards and operating principles
    • Develop long term client relationships
    • Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction
    • Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies
    • Proactively discuss client trends/issues with internal partners to further customize solutions for clients
    • Actively participate in deal team meetings as new products and services are added to clients
    • Influence internal partners to recommend products and services based on knowledge of client behaviors
    • Learn and understand existing and upcoming technologies to support client consultation and requests
    • Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
    • Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
    Required Qualifications, Skills and Capabilities
    • Comprehensive knowledge of Treasury Services and/or Custom Card products
    • Data Analytics & Change Management experience
    • Ability to influence others without direct supervision
    • Ability to provide quantifiable management reporting & present findings
    • Project Management & Execution
    • Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
    • Strategic thinking with the ability to adapt to change
    • Demonstrated team building skills and ability to work in a team environment
    • 3+ years of client facing work experience
    Preferred qualifications, skills and capabilities
    • Bachelor of Science or Business Administration Degree
    • Passion for learning new operating models, technologies, and industry trends
    • Google G suites / Microsoft Office adept
    Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
    • Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
    • Help the community through expansive volunteer opportunities
    • Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
    Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

    Some travel required (10%) to visit clients and internal partners.

    Please note this role is not eligible for employer immigration sponsorship.

    Same Posting Description for Internal and External Candidates

    JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

    JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
  • Ditch Witch of the Carolinas

    Parts/service Warehouse Associate

    1 day ago

    Ditch Witch of the Carolinas Charlotte, United States

    **PARTS/SERVICE WAREHOUSE ASSOCIATE** · Ditch Witch of the Carolinas has served the Carolinas since 1974 with headquarters in Charlotte, NC and three full-service branches in South Carolina. · **Primary Responsibilities**: · - Monday-Friday 7 a.m. to 4 p.m. · - Performs various w ...

  • Cary Street Partners

    Client Service Associate

    2 weeks ago

    Cary Street Partners Charlotte, United States

    Client Service Associate · Summary of Expectations · The Client Service Associate provides primary support to the Wealth Management Group and must possess excellent organizational skills and interpersonal capabilities to effectively interact with employees, clients, and vendors. ...

  • Restoration Hardware

    Client Services Associate

    2 weeks ago

    Restoration Hardware Charlotte, United States

    Restoration Hardware - JobID: 33639 [Retail Associate / Team Member] As a Client Services Associate at Restoration Hardware, you'll: Assist clients in selecting and purchasing products; Provide exceptional customer service by addressing inquiries and resolving issues; Maintain a ...

  • Hirschfeld Marketing Solutions

    Associate, Client Service

    2 weeks ago

    Hirschfeld Marketing Solutions Charlotte, United States

    Hirschfeld Marketing Solutions (HMS), renowned for pioneering innovative brand experiences, is celebrating its 20th anniversary this year. Powered by 70 dedicated professionals, HMS orchestrates over 5,000 events annually for clients like Anheuser-Busch, Unilever, and NASCAR. Sin ...

  • RH-USA Inc

    Client Services Associate

    2 weeks ago

    RH-USA Inc Charlotte, United States

    Job Description · RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. · The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integra ...

  • IKEA

    Customer Service Associate

    2 weeks ago

    IKEA Charlotte, United States

    IKEA - JobID: [Retail Associate / Team Member] As a Customer Service Associate at IKEA, you'll: Create a positive customer experience by ensuring accurate transactions and/or orders; Meet customers' needs, solve problems independently, and recognize when to escalate to a manager; ...

  • Fortune Brands & Security, Inc.

    Customer Service Associate

    2 weeks ago

    Fortune Brands & Security, Inc. Charlotte, United States

    **Customer Service Associate** · 2020 Starita Rd, Charlotte, NC 28206, USA · Full-time · Department: Customer Service · **Job Description** · The Customer Service Associate position plays a key role in servicing our customers. The position is responsible for resolving custom ...

  • Cary Street Partners

    Client Service Associate

    2 weeks ago

    Cary Street Partners Charlotte, United States

    Client Service Associate · Summary of Expectations · The Client Service Associate provides primary support to the Wealth Management Group and must possess excellent organizational skills and interpersonal capabilities to effectively interact with employees, clients, and vendors ...

  • Wells Fargo

    Customer Service Associate

    2 weeks ago

    Wells Fargo Charlotte, United States

    Provide support to internal and external customers in account management, operations, documentation, and technical support. Review basic or tactical customer issues regarding products and services, account questions, or account transactions with narr Customer Service, Security, A ...

  • RH-USA Inc

    Client Services Associate

    2 weeks ago

    RH-USA Inc Charlotte, United States

    Job DescriptionRH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated plat ...

  • FORVIS

    Tax Services Associate

    2 weeks ago

    FORVIS Charlotte, United States

    & Requirements This role will provide sales and use tax compliance services, which include the preparation and filing of sales and use tax returns, along with the processing of related payments. The position may also be asked to assist with notice resolution, registrations, and a ...

  • JBA International

    Financial Services Associate

    1 week ago

    JBA International Charlotte, United States

    A large southeastern law firm with a national practice, is seeking an experienced project finance lawyer for its Financial Services practice. Preferred candidates would have at least 3 years of experience representing lenders or tax equity investors in renewable energy project fi ...

  • Hirschfeld Marketing Solutions

    Associate, Client Service

    2 weeks ago

    Hirschfeld Marketing Solutions Charlotte, United States

    Hirschfeld Marketing Solutions (HMS), renowned for pioneering innovative brand experiences, is celebrating its 20th anniversary this year. Powered by 70 dedicated professionals, HMS orchestrates over 5,000 events annually for clients like Anheuser-Busch, Unilever, and NASCAR. Sin ...

  • Josapa INC

    Customer Service Associate

    2 weeks ago

    Josapa INC Charlotte, United States

    Job Description · Job DescriptionCustomer Service Associate. Weekend required. Bi-Lingual a plus · ...

  • Principal Financial Group

    Wealth Service Associate

    1 week ago

    Principal Financial Group Charlotte, United States

    What You'll Do: · Were looking for a Wealth Service Associate to join our Principal Asset Management team This role works collaboratively with our Domestic & Offshore sales teams to help meet the needs of our financial advisors. Youll have immediate impact on helping to exceed s ...

  • Sugar Creek Charter School

    Food Service Associate

    2 weeks ago

    Sugar Creek Charter School Charlotte, United States

    General Job Description: This position is a 7-hour position within the child nutrition division of Sugar Creek Charter School. Responsibilities may change daily based on expected and unexpected circumstances. Candidate is expected to be able to be flexible to adjust to the needs ...

  • Carowinds

    Food Service Associate

    3 weeks ago

    Carowinds Charlotte, United States

    Overview:$14 / hourThe Carowinds Food and Beverage department is looking for energetic individuals who are reliable and motivated to serve our Guests great food with a side of smiles. As part of the team, you will help our Guests choose the right tasty treat to top off their perf ...

  • ACO Medical Supply LLC

    Customer Service Associate

    3 days ago

    ACO Medical Supply LLC Charlotte, United States

    Job Description · Job DescriptionACO Med Supply is in its 29th year of operation, and is experiencing rapid growth. As such we are looking to expand our team with bright and talented individuals who want to come along for the ride and help us help people move and live better ACO ...

  • Essendant

    Ops Services Associate/Customer Service

    3 weeks ago

    Essendant Charlotte, United States

    ** Ops Services Associate/Customer Service (830am-430pm)** · **Job Category****:** Ind Contributor-NonExempt **Requisition Number****:** OPSSE11531 Showing 1 location **Job Details** · **Description** · **Major Responsibilities** · Enters freight claims data into the claims p ...

  • The Millennium Group

    Mail Service Associate

    6 days ago

    The Millennium Group Charlotte, United States

    Job Description · Job DescriptionKey Responsibilities: · Handle all materials received in the Mail Center (receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.). · Perform task* Handle all materials received in the Mail Center (receiv ...