fsqa specialist customer relations - Seattle, United States - Trident Seafoods

Trident Seafoods Seattle, United States

2 weeks ago

Description

Trident Seafoods has pioneered responsible fishing in the pristine waters of Alaska for more than 50 years. We never compromise when it comes to fulfilling our Mission of responsibly sharing wild Alaska seafood with the world.

At Trident, we have a history of innovation and a commitment to doing business in ways that are good for the planet and good for people.

Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America.

Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities.

Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries.

Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers.

Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska.

The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.

Summary :

The FSQA Specialist – Customer Relationship Management position is responsible for assigned FSQA (Food Safety and Quality Assurance) systems and processes which support overall Customer Relationship Management (CRM) activities.

Key Responsibilities:

Collaborates with cross-functional personnel and/or teams throughout the company in response to general, regulatory and/or technical related customer requests for information through utilization of recognized internal FSQA Work Ticket System.

Ensures and verifies that the most appropriate and accurate response to customers has been communicated in adherence to established Customer Relationship Management (CRM) policies, procedures, and protocols.

Ensures the CRM system is effectively managed, maintained, and accurate to reduce and/or eliminate any risks presented to food safety, legality, and quality.

Maintains an up-to-date knowledge of the company's products and processes.

Provides key Seattle Support Center and facility management staff with information and data needed for planning, analysis, decision making, and the execution of programs to achieve key business objectives and understand essential data requirements.

Strong expertise in responding to customer needs quickly and completely by exhibiting excellent communication and presentation skills.

Acts as a "company spokesperson" by establishing the authority to remedy and resolve any/all global Customer/Consumer complaints and/or food safety reports of personal illness/injury.

Performs basic data input and supervision of Customer/Consumer questions, comments, and complaints through established internal system applications, procedures, policies and protocols.

Interfaces with Facilities, Sales/Customer Service, Co-Manufacturing, Operations and FSQA team members (and/or other groups), in information management, problem resolution, and continual improvement.

Immediately escalates serious complaints or issues that require food safety, legal and/or insurance resolution.

Additional Responsibilities:

Manages established Facility Incident Report (FIR) processes to ensure non-conforming product is brought back into saleable form as quickly as possible and includes identification of root cause and corrective actions to prevent recurrence.

Supports product food safety, quality, and legality failure investigations.

Delivers data analysis to support and assist the Facility and Seattle Support Center FSQA Management team members in KPI decision making to drive targeted business area initiatives and objectives.

Other duties and tasks as assigned.
This is a nonexempt position with an hourly rate of $21 to $34.
Trident Seafoods offers a comprehensive and quality benefits package.

Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long-term disability, basic life and AD&D, and 401(k) with a company match, vacation, sick time, 10 paid holidays each year, and paid parental leave.

For full-time employees, the initial vacation benefit starts at 10 days per year, adjusted commensurate with relevant experience, and 7 days of sick leave per year (9 in Seattle), accrued bi-weekly.

Commuter and transit programs are also available.
A minimum of two years of experience in consumer relations, customer service, or related field.
Strong data entry and computer skills utilizing Microsoft Excel, Word, Outlook, databases, other proprietary computer programs, and basic knowledge of network structures
Experience working in a customer-facing environment.

Preferred Qualifications:
Associate's degree and/or 1-2 years related experience and/or training; or equivalent combination of education and experience
Food and beverage industry experience
Well organized and multi-task oriented
Strong desire to drive for continuous improvement, and ability to work effectively in a dynamic and challenging environment.
Ability to establish priorities performs multiple tasks simultaneously, meet deadlines and work in a team environment.
Strong self-starter who is detail oriented, able to provide high quality, accurate work
Collaborative communication (listening, communicating clearly) with diverse teams
This position is not eligible for immigration sponsorship
Trident Seafoods and its subsidiaries are Equal Opportunity Employers.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, religion, sex, sexual orientation, gender identity, national origin or age.

Trident Seafoods and its subsidiaries have adopted a drug-free workplace policy. Working under the influence of Drugs or Alcohol is not permitted.

Any employment offer from Trident Seafoods or its subsidiaries is contingent upon the candidate having and maintaining a valid U.S.

Work Authorization status throughout employment.

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059;

7,472,097; 7,606,778; 8,086,558 and 8,046,251.

#J-18808-Ljbffr

Customer Relations Representative

2 weeks ago

Lee Thornton - State Farm Agent Seattle, United States

ROLE DESCRIPTION:Lee Thornton - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Relations Representative - State Farm Agent Team Member with our agency, y ...
Customer Relations Representative

1 week ago

Lee Thornton - State Farm Agent Seattle, United States

Job Description · Job DescriptionROLE DESCRIPTION: · Lee Thornton - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Relations Representative - State Farm ...
Customer Relations Representative

3 weeks ago

Charles Cohen - State Farm Agent Seattle, United States

Job Description · Job DescriptionROLE DESCRIPTION: · As a Customer Relations Representative with Charles Cohen State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, cus ...
Customer Relations Representative

1 week ago

Jeff Kalvelage - State Farm Agent Seattle, United States

Job Description · Job DescriptionBenefits:Bonus based on performance · Company parties · Employee discounts · Free food & snacks · Opportunity for advancement · Paid time off · Parental leave · Profit sharing · Training & development · Wellness resources · Position Overview · Are ...
Customer Relations Representative

1 week ago

Jeff Kalvelage - State Farm Agent Seattle, United States Full time

Benefits:Bonus based on performance · Company parties · Employee discounts · Free food & snacks · Opportunity for advancement · Paid time off · Parental leave · Profit sharing · Training & development · Wellness resources · Position Overview · Are you outgoing and customer-focuse ...
fsqa specialist customer relations

2 weeks ago

Trident Seafoods Seattle, United States

· Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's glo ...
fsqa specialist customer relations

3 weeks ago

Trident Seafoods Seattle, United States

Trident Seafoods has pioneered responsible fishing in the pristine waters of Alaska for more than 50 years. We never compromise when it comes to fulfilling our Mission of responsibly sharing wild Alaska seafood with the world. At Trident, we have a history of innovation and a com ...
Entry-Level Customer Relations Specialist

2 weeks ago

Pasilobus Inc Seattle, United States

Pasilobus · Entry-Level Customer Relations Specialist · Seattle, WA · Remote · Full time · Apply for Entry-Level Customer Relations Specialist · Pasilobus, a growing eCommerce company dedicated to providing cutting-edge Shopify applications and development services, is seekin ...
Entry-Level Customer Relations Specialist

2 weeks ago

Pasilobus Inc Seattle, United States

Pasilobus Entry-Level Customer Relations Specialist Seattle, WARemoteFull time Apply for Entry-Level Customer Relations Specialist Pasilobus, a growing eCommerce company dedicated to providing cutting-edge Shopify applications and development services, is seeking a motivated, rec ...
Entry-Level Customer Relations Specialist

2 weeks ago

Pasilobus Inc Seattle, United States

Pasilobus Entry-Level Customer Relations Specialist Seattle, WARemoteFull time Apply for Entry-Level Customer Relations Specialist · Pasilobus, a growing eCommerce company dedicated to providing cutting-edge Shopify applications and development services, is seeking a motivated, ...
Customer Relations Representative

1 week ago

Katie Au - State Farm Agent Kirkland, United States

Job Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping o ...
Customer Relations Representative

1 week ago

Hayk Tadevosyan - State Farm Agent Kirkland, United States

Job Description · Job DescriptionAbout Our Agency · Hayk Tadevosyan's State Farm Agency has been rated as one of the top agencies in the Pacific Northwest. His team is eager, diverse, motivated, and enjoys a flexible work environment. · Position Overview · Are you a bilingual Sp ...
Customer Relations and Sales Coordinator

2 weeks ago

Volcano Builders, Inc. Bellevue, United States

Job Description · Job DescriptionWe are a boutique, family-run home improvement company specializing in residential remodeling. Committed to quality and growth, we invite a dedicated and proactive individual to join our dynamic team. · In this role, you will be responsible for re ...
Customer Relations Representative

1 week ago

Karen Chow - State Farm Agent Redmond, United States

Job Description · Job DescriptionPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
Customer Relations Representative

2 weeks ago

Chris Jones - State Farm Agent Woodinville, United States

Job Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
Customer Relations Specialist

3 weeks ago

Insight Global Mukilteo, United States

Compensation: · $19/hr to $21.35/hr. · An employer is looking for a Visitor Relations Specialist in Mukilteo, Washington. The Company's Brand Experience division is seeking experienced customer engagement specialists to deliver world class experiences at the Future of Flight faci ...
Customer Relations Representative

6 days ago

Autumn Nelson - State Farm Agent Woodinville, United States

Position OverviewAre you a people person with a knack for building rapport? Do you thrive in environments where you can engage with customers? If so, joining a State Farm independent contractor agent might just be the perfect fit for you Our agents specialize in offering State Fa ...
Customer Relations Representative

4 hours ago

Chris Jones - State Farm Agent Woodinville, United States Full time

Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
Customer Relations Specialist

1 week ago

Insight Global Mukilteo, United States

Compensation: · $19/hr to $21.35/hr. · You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. · An employer is looking for a Visitor Relations Specialist in Mukilteo, Washington. The Company's Brand Experience ...
Customer Relations Representative

1 week ago

Autumn Nelson - State Farm Agent Woodinville, United States

Job Description · Job DescriptionPosition Overview · Are you a people person with a knack for building rapport? Do you thrive in environments where you can engage with customers? If so, joining a State Farm independent contractor agent might just be the perfect fit for you Our ag ...

fsqa specialist customer relations - Seattle, United States - Trident Seafoods

Description

Customer Relations Representative

Customer Relations Representative

Customer Relations Representative

Customer Relations Representative

Customer Relations Representative