- Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation.
- Designed, implemented, and managed a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM. The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms (Salesforce, Freshservice, NinjaOne), and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams.
- Offer third-level support for various endpoints and peripherals, such as printers, iPads, and iPhones.
- Provide third-level support for high-usage infrastructure components, including Zoom Rooms and Verkada Access Control systems.
- Implement automation for 100% of IT services to ensure minimal user disruption, aiming for a future where remote and silent deployment, configuration, and troubleshooting are seamlessly conducted without direct device manipulation.
- Apply ITIL v3+ service operations concepts and best practices.
- Bachelors degree in information technology, Computer Science, or a related field.
- Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
- Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts.
- Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems.
- Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.
- Proficiency in IT shell scripting, such as Batch and PowerShell.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work both independently and within a team environment.
- Relevant certifications in Windows 11 endpoint management, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert strongly preferred.
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Infrastructure Engineer - Doral, United States - DSN
Description
IT Infrastructure Engineer Miami, FL Hybrid -must live in SFL
with a focus on Endpoint Services Management to join our team. The successful candidate will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences using modern zero-touch concepts. This includes Windows 11, iOS devices, Microsoft Office 365, Google Workspace, and various Microsoft Azure services. The ideal candidate should be able to work independently and collaboratively within a team to maintain and troubleshoot systems as needed.
Key Responsibilities:
