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Service, Service ACT, CA/CC Field Service Engineer - California, United States - Getinge
Description
リモートワーク:
フィールド
Getinge には、行動に導く情熱があります
情熱的な社員と多様なチームとキャリアに参加し、人として、専門家として、共に成長しましょう。 Getinge は、すべての人と地域社会が最善のケアを受けられることに情熱を持ち、臨床結果を改善し、ワークフローを最適化することを目的とした病院とライフサイエンス関連機関向けの製品およびソリューションを提供しています。 日々、私たちは、お客様にとっての真の違いを生みだし、より多くの命を救うために手を取り合っています。
感動的なキャリアをお探しですか? ここにあります。
※配属オフィスは、ご希望・お住まいを考慮し、東京・神戸のいずれかに決定します。
サービス事業部 アキュートケアセラピー(集中治療・心臓血管外科/ACT)部門
担当製品はIABPや麻酔器等、循環器・集中治療室向けの製品。
顧客及び外部(協力業者)対応
・コールセンター連絡のコールバック対応
・コールセンター連絡の訪問調整
・修理・点検・保守・保全作業における見積作成および提出
・顧客クレーム対応とエスカレーション
・製品品質問題の収集と報告・点検・保守提案実施
・アンケート配布
・導入機器の継続的な安全性を監視する
・機器の維持管理における顧客からの要望等に対応する。必要な場合はマネジャーの策定する解決策にしたがい実行する
・テクニカルサービスの提供を通じ、顧客担当者との良好な関係を構築する
・担当エリア・施設における機器の稼働状況を把握する
事務作業、管理、連携
・修理・点検・保守・保全作業および受付記録、サービスレポート作成、保管
・工具の管理、計測機器の校正対応、管理
・修理・点検時の売上処理
・担当施設の売上報告、メンテナンス状況の把握
・割り当てられたサービスパーツの在庫を管理する
・製品導入の際にはセールスorマーケティング部門と連携し顧客へその使用方法を説明する
下記のいずれか必須
・何らかの機器メンテナンスの経験
・臨床工学技士のご経験
・オペ室またはICUでの勤務のご経験
顧客および社内他部署との円滑なコミュニケーション能力
ユーザーが正しく機器を使用・管理するためのトレーニングおよびサポート
Sales、Marketing、Field Service Engineer
Service Area Manager、Service Director、Call Center、Service Support
医療機関および担当者(顧客)
代理店および代理店担当者(顧客)
月に1~2度各リージョンへの出張の可能性あり。
年に1~2度1週間程度の海外出張の可能性あり。
フルフレックス制
1日の所定労働時間:7時間30分(9:00~17:30, 休憩1h)
想定年収:350万円~435万円(スキル・経験に応じて決定)※賞与込み
月額給与(26.6万円~):基本給(212,800円~264,000円)+みなし残業手当(月30時間分:53,200円~66,000円)
Getinge は、将来の医療上の課題に対応するために、お客様と協力して革新するための新しい方法を常に模索する、エキサイティングな変革の旅を続けています。 私たちは 2025 年までのカーボンニュートラルを目指し、多様性、公平性、インクルージョン、持続可能性を約束します。私たちの信念は、従業員に必要とする柔軟性を与えること、そして自己開発と創造性をサポートする学習文化を育むためにあらゆる努力をすることです。私たちの情熱的な社員は、ブランドプロミスである「Passion for Life」を日々感じています。
あなたも私たちの情熱と信念に共感し、命を救うことがこの世で最高の仕事と確信しているなら、私たちはあなたの応募書類と 職務経歴書を心よりお待ちしています。 私たちと一緒に、世界で最も認められ、信頼される医療技術会社を築いていきましょう。
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