- Provides standard level of application and technical helpdesk support to customers and clients for all PM applications systems, integrated and interfacing products, websites, ILS sites, and resident portals in a timely manner to prevent downtime.
- Maintains basic system security, user setups, password resets, user group creations, and permission changes with escalation for major change requests.
- Provides resolution to helpdesk tickets, end-user support, and assistance via phone, remote access, email, etc., as needed.
- Takes initiative to become knowledgeable of all PM system and its functionality, to include but not limited to, Yardi Voyager, Rent Caf CRM, Rent Caf, Affordable, etc.
- Knowledgeable of integrations and connections between PM systems, websites (corporate & property), ILS sites, call centers, and other third-party applications
- Participates, assists, and contributes to the successful implementation of application systems and products; setups, maintenance, problem-solving, and/or troubleshooting.
- Develops a clear understanding of system policies, procedures, processes, and workflows.
- Maintains PM system changes, global and/or property specific, with management approval.
- Performs data entry during all implementations and transitions with minimal guidance.
- Ability to thoroughly review technical issues, identify root causes, and follow through to completion.
- Effective engagement and communication with internal and external customers/clients
- Builds and maintains relationships with intra-departmental groups to support shared service goals.
- Actively contributes to department effectiveness by identifying issues and providing feedback and recommendations for system improvements, solutions, and course of action.
- Effectively organizes, prioritizes, and manages individual workload to ensure successful completion of assigned tasks and responsibilities.
- Strong customer service skills, analytical skills, and attention to detail, required.
- Professional, courteous, and exceptional written and verbal communication skills
- Ability to work as a team and/or individually, as needed.
- Must have a minimum of 2 years experience in a Information Technology role with a client facing aspect, such as within a Help Desk environment
- Must hold an Associates degree in business or technology or have equivalent combination of education/experience
- Minimum 2 years property management experience with proficiency in property management/accounting software (Yardi) is preferred
- 3+ years of application support preferred
- Strong attention to detail and positive work ethic
- Excellent verbal and written communication skills
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Description
Overview:
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Responsibilities:The above-referenced position summary is a guideline designed to present an overview of the job duties and is not intended to be a comprehensive list of responsibilities and requirements.
