Customer Service Manager - Alexandria, United States - RA Metals, LLC

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Knows how to establish customer rapport to ensure highest levels of satisfaction.
• Prepares quotations for projects and material requests noting details of the job and all appropriate charges.
• Follows up on all Quotes, keeping other team members aware of status.
• Serves as primary branch contact for contractors in placing orders and requesting information on potential or pending orders.
• Reviews paperwork coming in for major lines to ensure accuracy.
• Inputs orders into the computer to create a delivery ticket or direct ship purchase order for nonstock materials from the manufacturer.
• Advises contractors of backorder situations noting when shipment may be expected.
• Fields calls into the office and handles as appropriate.
• Maintains literature and submittals in the branch.
• Provides technical support to customers.
• Maintains consistent call schedule.
• Prospects for new accounts to determine sales opportunities.
• May occasionally be required to pull a customer order from the warehouse.
• Work closely with the manager, learning new tasks. Coordinate & delegate tasks to the customer service reps., providing training as needed.
• Maintain positive and professional team and customer relationships; welcome and greet customers, vendors, and office guests.
• Ensure security, integrity, & confidentiality of data.
• Support office and branch team with general operational tasks.
• Enter information into Excel spreadsheets for reporting purposes.
• Upload information and documentation in the cloud.
• Suggest changes to office task workflow to improve efficiency.
• Monitor and maintain office equipment; repair or replace malfunctioning equipment and hire technicians when required.
• Monitor office supplies: order and restock as needed. Assist Branch Manager as needed in ordering shop supplies.
• Maintain your Concur Credit Card expense report and submit by last day of month for approval.
• Ensure the office is kept clean and organized.

OTHER DUTIES AS REQUIRED

• Schedule LTL Shipments under Branch and/or General Manager's direction.

SUPERVISORY RESPONSIBILITIES
None required.


EDUCATION/EXPERIENCE

High school diploma or general education degree (GED); 1-2 years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATION, LICENSES, REGISTRATIONS
None required.


SKILLS/ABILITIES

• Ability to understand customer needs and meet those needs with a successful product sale.
• Highly organized with exceptional followthrough abilities.
• Experience in developing relationships with customers.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Personality that blends well with a fastpaced, goaldriven environment.
• Strong problemsolving skills.
• Motivation, drive, and a selfstarting attitude.
• Competitive individual contributor who also loves to win as a team.
• Basic mathematical skills. Proficient understanding of units of measure.
• Basic computer skills and proficiency with Microsoft Office

PHYSICAL DEMANDS
Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. There is potential for eye strain from reading detailed materials and looking at a computer screen. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboards at a moderate skill level. The employee frequently is required to talk or hear. The employee may occasionally lift and/or move up to 10 pounds.


WORK ENVIRONMENT
The noise level in the work environment is usually quiet.