Jobs

    Desktop Support Technician - Morrisville, United States - INA solution

    INA solution
    INA solution Morrisville, United States

    6 days ago

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    Description

    Job Description

    Job Description

    Position: Desktop Support Technician

    Location: Morrisville, PA

    Duration: 12 months contract

    Responsibilities
    • Provide technical support to employees by troubleshooting hardware and software issues
    • Install, configure, and maintain desktops, laptops, printers, and other computer peripherals
    • Respond to help desk tickets promptly and resolve technical problems efficiently
    • Set up and manage user accounts and profiles in Active Directory
    • Perform routine maintenance, upgrades, and patches on computer systems
    • Collaborate with cross-functional teams to implement and support IT projects
    • Train employees on basic computer skills and best practices for using company technology

    Requirements

    • Proven experience as a Desktop Support Technician or similar role
    • Proficient in troubleshooting hardware and software problems
    • Extensive knowledge of Windows and Mac operating systems
    • Familiarity with TCP/IP protocols, DNS, DHCP, and VPN
    • Strong understanding of Active Directory and Group Policy Management
    • Excellent communication and customer service skills
    • Ability to work independently and manage multiple tasks simultaneously
    • Relevant certifications (e.g. CompTIA A+, Microsoft Certified Desktop Support Technician) preferred.
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