Housing Case Manager - Houston, United States - Career and Recovery Resources, Inc.

Description

Summary:

The Housing Case Manager is responsible for securing housing for, and providing program case management services to eligible clients. Once housed the Case Manager provides supportive services to help the individual stay housed successfully. This position is required to go to client's homes regularly.

Must be interested in working with complex clients and have a high level of problem-solving and interest in being accountable to the compliance requirements.

Supervisor:


Lead Case Manager

Full Time; Exempt

Salary Requirement:
$48,000 annually

EDUCATION AND/OR EXPERIENCE

Level of Education:
A minimum of bachelor's degree in Social Work, counseling, or human resources.


Work Experience:
With the minimum of a bachelor's degree, two years of experience in social services or counseling. Database analysis, report writing, and compliance experience strongly preferred, experience in community outreach.


ADDITIONAL QUALIFICATIONS

Computer Skills

To perform this job successfully, an individual should have basic proficiency in database software; Internet software; Spreadsheet software and Word Processing software.

Knowledge and experience in database development and/or data management, preferably in a nonprofit setting.


Language Skills

Ability to read and write at a professional level: to read, analyze, and interpret and implement general business documents, professional journals, technical procedures, or governmental regulations and write reports, business correspondence, and procedure manuals.

Ability to gather data, analyze information and interpret information to build useful and required reports or presentations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.


ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

Program Duties and Responsibilities
The Case Manager is responsible for performing the following duties (including but not limited to):

• Completing standardized client intakes and enrollments.
• Completing overall housing assessments.
• Helping clients secure housing.
• Working with clients to develop housing and service plans.
• Completing regular client home visits and outreach.
• Providing information and referrals for mainstream benefits and support services to eligible clients in the Rapid Rehousing Program.
• Maintaining case files in accordance with agency, and funder rules/policies/procedures.
• Gathering, inputting, and reporting client data, program statistical data, and outcome data in HMIS, and as otherwise directed.

First 90 Days Expectations

• Builds rapport across the organization
• Establishes collaborative relationships to achieve objectives
• Develops network of professional contacts
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality, while increasing productivity.
• Meets 30/60/90-day benchmarks as developed and or approved by supervisor.

Planning and Implementation

Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

• Completes administrative tasks correctly and on time or notifies appropriate person with alternate plan.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, while increasing productivity.
• Ensures the appropriate use of resources in planning activities - volunteers, vendors, committees, community partners.
• Plans to help increase productivity, efficiency, and effectiveness.
• Reports up to Department Leader on the overall successes and issues regarding department.
• Ability to be culturally and linguistically competent in serving the needs of diverse clientele.
• Provide professional level presentations to internal and outside groups on Employment Services, Adult Education, and other Social Services issues.

Department Compliance Expectations

• Implement policies, best practices, guidance, standards to create framework for effective work processes and services.
• Understands and implements program/department organizational development to increase efficacy, and better outcomes.
• Use and ensure the compliance of all protocols as required by funding sources.
• Complete and submit timely and accurate documentation; financial/program paperwork, forms, letters, surveys, reports, meeting notes, and all other required correspondence, ensuring it is according to departmental standards.
• Knowledge of general office practices and procedures and uses them effectively to streamline work.
• Through the Quality Management Program look for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Agency Compliance

• Consistently at work and on time, ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Fo