Receptionist - Admin Building - Bakersfield, United States - Valley Strong Credit Union

Valley Strong Credit Union

Verified Company

Bakersfield, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

OUR CORE VALUES
The Credit Union is a values-driven organization. They guide our behavior as they create our desired culture.
- **Everyone Counts** We promote a diverse and fair workplace to better serve our Members, Team Members and Communities, fostering an environment of transparency, trust, and respect.
-
Innovate Boldly We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible.
-
Embrace the Fun We take the joy in our work by welcoming kindness, integrity, and authenticity.
-
Own It Valley Strong is ours to grow. We hold ourselves accountable to doing our best work every day and are empowered to do what's right.

Position Summary:

Greets, assists, and directs members, potential members, visitors and vendors calling or visiting the Administration Building. Answers questions and provides general information. Provides support to departments as assigned.

Essential Job Functions:

Superior customer service experience required. Must be able to demonstrate a very high level of diplomacy and professionalism.
Welcomes all who enter our Administration Building with tact and in a professional manner. Determines nature of business and announces member or visitor to appropriate personnel. Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Answers questions about organization and provides callers with address, directions, and other information. Identifies, as necessary purposes of members visit to route inquiries to appropriate personnel.
Performs clerical duties as needed, such as filing, photocopying, and faxing.
Assists various departments with general office duties. This may include generating correspondence or reports, creating spreadsheets, presentations, labels, forms, etc.
Assists various departments with special events and meeting setups. i.e., training room AV, Business and Community Board lunches and Administrative Building events.
Follows Security Procedures in support of backoffice visitors.
Logs members and potential members into the credit unions lobby tracking system upon arrival.
Handles all businessrelated matters with complete discretion and confidentiality.
Keeps reception area clean and uncluttered.
Pays attention to surroundings: lobby, parking lot, etc.
All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. This includes the SAFE Act. Failure to do so may result in disciplinary and other employment related actions.
Performs other related duties as assigned or requested.

Knowledge, Education, and Experience:
Education/Experience

High School Diploma:

2 Years previous experience

License, Registration, and/or Certification Requirement:

Driver's license

Required Skills - (Level I Skills):

Core People Skills_
Work with immediate team members
Work with general public
Communicate with others
Core Job Skills_
Use relevant technology
Develop relevant knowledge
Core Business Skills_
Resource utilization
Task effectiveness
Basic Microsoft Office skills
Core Culture Skills_
Alignment with Valley Strong business philosophy and core values
Exceed Member expectations

Additional Skills

Display courtesy and sensitivity
Significant focus on Member service and responds promptly to Member and visitor needs
Recognize and corrects errors

Supervisory Responsibilities:

None

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing essential functions of the job in a general office environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the teammember is regularly required to do the following:

Intermittent standing, sitting, walking and neck flexing.
Repetitive motion
Frequent keyboarding and mouse usage.
Simple grasping.
Carrying

- transporting an object, usually by hand. Up to 10 pounds.

Other Skills and Abilities:

Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) Laws and Regulations, as they pertain to federal guidelines and internal policies and procedures.

Two positions available

Shifts are - Monday - Friday

AM SHIFT - 7:30 am - 12:00 pm

PM SHIFT - 12:00 pm - 5:15 pm