Customer Service Associate - Chicago, United States - Phius

Description

Phius is a 501(c)3 organization committed to making high-performance passive buildings mainstream. Passive buildings use 40-60 percent less energy that conventional buildings, and provide superb comfort and indoor air quality.

Phius serves multiple constituencies including architects, builders, engineers, developers and contruction project teams.

Phius offers training programs and certification for professionals, it certifies projects to the Phius building energy standard, and conducts research.

Phius is looking for a hands-on customer service leader with a talent and passion for understanding a customer's unique needs and finding effective solutions to issues that arise.

This is an excellent opportunity to join an established, growing team and step into a role with impact and room for growth.

This role has the potential to expand into one that more directly supports other systems and programs.


Responsibilities

• Communicate with Phius constituents daily to troubleshoot their issues and answer inquiries
• Provide introductory information and guidance to prospective and existing constituents
• Ensure constituents are satisfied with the level of service provided for the product or program purchased
• Continually strive to improve processes and the overall constituent experience
• Resolve any payment issues and provide refund support when needed
• Work with the Phius team members to coordinate constituent experience from end to end
• Utilize and schedule tasks in the Phius CRM (Zoho) as needed
• Learn Phius' CRM, training platform, customer portal, and other systems to provide support and streamline processes
• Define appropriate company wide support metrics and work with the team to meet these metrics
• Reliably track time/tasks

Minimum requirements

• Strong communication and organization skills
• Demonstrated effective and efficient problemsolving skills
• Demonstrated reliable customer service experience, including phone callbacks
• Proficiency with Google Suite (Docs, Sheets) required
• Ability to learn, work, and grow in a fast paced environment
• Customer Service experience

Ideal Requirements

• Interest in/familiarity with the architecture, engineering or construction industry
• Interest in/curiosity about energy efficient buildings
• Passion for sustainability or the environment
• Experience with CRM, LMS, ticketing systems, and other external customer related systems

***Pay: $50, $55,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to Commute:

• Chicago, IL required)

Ability to Relocate:

• Chicago, IL 60604: Relocate before starting work (required)

Work Location:
Hybrid remote in Chicago, IL 60604