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Pontiac

    Service Desk Analyst - Pontiac, United States - Pan Asia Resources

    Pan Asia Resources
    Pan Asia Resources Pontiac, United States

    3 weeks ago

    Default job background
    Description
    Service Desk Analyst

    Location:
    Waterford, MI

    Hybrid
    Service Desk Analyst .

    LEVEL 2 SUPPORT:
    Role requires more skill and leadership than a traditional Level 1 Service Desk Analyst. Responsible for user account management, telecommunications account management, training, and assigning/monitoring work queues.

    In addition Role will work incidents in the areas of Telecommunications, Server Administration, Workstation Services, and Microsoft 365, in coordination with appropriate IT staff to ensure timely and effective resolution.


    Mandatory Skills & Experience *•5+ years' experience on a Level 1 / Level 2 Service Desk


    • 3+ years' experience in User Account Management (experience with OTK plus)
    • 3+ years' experience with M365 Product end user support
    • 2+ years experience in VOIP phone end user support
    • Candidate must be a self-starter who takes ownership and responsibility of assignments and understands the urgency and importance of providing customer service.
    • Must have knowledge and experience using Microsoft Office 365 Suite (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, Teams)
    • Must have excellent written and verbal communication skills, demonstrated problem-solving skills and able to successfully multi-task and prioritize work

    Position is Hybrid, 2 onsite days per week

    Number of Resources Requested:

    1

    Experience Level:

    5+ years

    Start Date:

    01/02/2024

    Duration:
    ongoing

    Environment:
    CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat
    #J-18808-Ljbffr
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