- Administer, configure, install, develop, deploy, and maintain key UEM components, such as configurations, templates, application packages, patches, and baseline OS images
- Perform daily operations and functions within the UEM environment such as patching, deployment, monitoring, and tuning of system performance, as well as reporting and compliance across 3,000 endpoints (servers, workstations, mobile devices)
- Follow established processes and propose process improvements where applicable and relevant
- Follow best practices with respect to package deployment and overall compliance check-ins
- Provide routine and out-of-cycle reports to other IT administrators, security, and management personnel detailing accurate point-in-time compliance results
- Maintain integration between UEM and Helpdesk environments, conforming to ITSM standards and best practices whenever possible, and proposing improvements to existing process workflows where applicable and relevant
- Participate in technical discussions, develop, and if needed, present required briefing materials to IT management and/or other internal customers as required
- Create and/or maintain applicable documentation, including but not limited to, workflows, processes, desk instructions, SOPs, Policy & Procedures, etc.
- Bachelor's degree in related field or equivalent experience
- 2-3 years of UEM experience using an industry-standard platform (e.g., SCCM/InTune, etc.) experience with Endpoint Central from Manage Engine preferred
- Proficiency in administering Microsoft Windows Server and Desktop OSs
- ITIL certification and/or ITSM experience considered a plus
- Proficiency with PowerShell and/or other scripting languages considered a plus
- High level of customer service, communication skills (oral and written), and attention to detail
- Willingness to want to learn and adapt to an ever-changing environment
- Self-starter with initiative and ability to work/troubleshoot problems independently
- Strong interpersonal and communication skills
- Desire to work as part of a team in a diverse, rapidly changing environment
- Ability to handle multiple projects on short timelines
- Responsible for and accountable for product safety and the quality of work, including, as a minimum, all elements defined in the Company's Quality Policy.
- U. S. Citizenship is required
- Position requires the ability to obtain a U. S. Government Security Clearance, if needed. Candidates selected may be subject to a U. S. Government security investigation and must meet eligibility requirements for access to classified information. For more information on Security Clearances, please visit: U. S. Department of State
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Endpoint Analyst - Pontiac, United States - Williams International
Description
Who We AreWilliams International is a privately-owned company that develops and manufactures jet engines for both military and commercial aircraft applications. We are a company of creators who deliver pioneering ideas and technologies that lead the aerospace industry. Our culture fosters creativity, collaboration, and continuous learning to position our team members to inspire each other and provide quality products and supporting services that exceed the expectations of our customers.
The Opportunity
Williams International has an exciting opportunity for an Endpoint Analyst to join our team. The Endpoint Analyst will focus on the daily activities required to maintain and support the corporate Unified Endpoint Management (UEM) environment and the overall performance, health, and security of the endpoints therein. This person will be the primary administrator of the UEM platform and, along with input from IT management and other key personnel, maintain customizations for applications, baseline OS images and configurations, review and deploy patches, monitor and report progress of said deployments, as well as perform other tasks as the UEM environment continues to grow.
This position is 100% onsite and no remote or hybrid is available at this time.
The Endpoint Analyst will:
Williams International is a Drug Free Workplace where all new team members and contractors are subject to pre-employment drug testing for the following controlled substances: marijuana, cocaine, PCP, amphetamines, opioids and alcohol as policy dictates.
Williams International is committed to equal employment opportunities for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, and protected veteran status.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are interested in applying for employment with Williams International and need special assistance or an accommodation to use our website or to apply for a position due to a physical and/or mental disability, please send an e-mail with your request to - Or, please call Determination on requests for reasonable accommodation is made on a case-by-case basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
