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ATM Enterprise Monitoring Consultant - Vienna, United States - Zillion Technologies, Inc.
Description
THIS IS A DIRECT BANKING CLIENT REQUIREMENT
Those authorized to work without sponsorship are encouraged to apply please.
Reach Shaily Sharma
Email: shailyzilliontechnologies(dot)com //
US citizens / GC Holders / GC EAD's ONLY
*****BEST BILL RATE *****
ATM Enterprise Monitoring Consultant / ATM Network Monitoring Consultant
Location : 100 % ONSITE
Duration : Long term ongoing plus extensions
Hours: Monday-Friday, 2pm-10:30pm ** because we are essential, all hours are subject to change for support. A weekend or morning may be required, etc. if the situation calls for that.
Responsibilities
• Proactively monitor ATM enterprise for performance and availability.
• Monitor ATM incidents and alerts using various monitoring tools to ensure optimum systems performance
• Detect, isolate, diagnose, record, escalate and resolve ATM operational issues, incidents and outages as quickly as possible
• Create, document and update incident tickets, record faults, actions for resolution and up times
• Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
• Dispatch services for ATM component failures and outages; monitor until resolution
Qualifications – All required unless otherwise noted
• 1-2 years of ATM and/or network monitoring experience
• Ability to respond quickly and accurately in high pressure situations
• Ability to effectively manage tasks and job duties with shifting priorities
• Ability to document and apply policies, standards and procedures
• Experience in problem resolution including determining root cause, scope and scale of issues
• Exposure to validating system availability and performance
• Working knowledge of enterprise systems, terminal knowledge and IT terminology
• Research, analytical, and problem solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill supporting a global 24/7/365, member/customer focused services operation
• Effective verbal and written communication skills
• Working knowledge of ATM and/or enterprise system monitoring tools
Working Conditions
• The position is designated as " Essential Personnel" which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations or training
Please send qualified resumes directly to : shailyzilliontechnologies(dot)com //
Thanks,
Shaily Sharma
Zillion Technologies Inc.
Asst. Director - Talent Acquisition
Email: shailyzilliontechnologies(dot)com //