Residential Operations Coordinator - Washington, United States - American University

American University
American University
Verified Company
Washington, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.

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American University

Department:
Residence Life Operations


Time Type:
Full time

Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)

Union:
Excluded

Job Description:

Summary:
The Residential Operations Coordinator (ROC) plays a pivotal role in the functioning of residential operations. The ROC oversees daily residence hall front desk operations, administrative support, student staff scheduling, and student staff supervision. The ROC ensures smooth coordination and execution of tasks related to residence hall front desks.


Essential Function:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Departmental Operations Support:

  • Desk Operations: Open and close front desks at the beginning and end of each semester and during break periods. Collaborate with Desk Coordinators and Assistant Director for Residential Operations and Finance (ADROF) for desk setup and operational support. Ensure the readiness of front desk binders, technology, and operational materials at all desks. Review, revise, and distribute the Desk Assistant employee manual, training materials, and presentations. Assess Desk Assistant training and other initiatives.
  • Desk Staff Scheduling: Responsible for all residential desk scheduling during the academic year, break, and holiday periods. Cosupervise approximately 200 Desk Receptionist and make hiring decisions, onboard and train new staff, coach and evaluate performance, and monitor time and attendance. Work with the Assistant Director of Residential Operations and Finance to address staffing issues and needs. Assist with the transition of the residential community desk from the academic year to summer conference. Lead processing payroll for student employees. Provide administrative support for residential community openings and closing. Responsibilities include assisting with the, records management, and scheduling.
Professional and Student Staff Recruitment, Selection, and Training Responsibilities:

  • Participate as a member of the professional staff training in Professional staff training.
  • Provide support and assistance with Residence Life openings and closings based on departmental need.
  • Assist with the creation and implementation of student staff training for Resident and Desk Assistants.-
  • Serve on 1-2 departmental committee designed to focus on departmental objectives, goals, and advancement of departmental priorities.
  • Process hiring and terminating student staff in accordance with university guidelines.
  • Coordinate with student staff regarding Federal Work Study eligibility and position assignments.3.

Communication and Documentation:

  • Maintain clear and consistent communication with staff regarding scheduling, policies, and procedures.
  • Ensure accurate documentation of timesheets, scheduling records, staff performance evaluations, and administrative logs.
  • Other Duties as Assigned.
Competencies


Serving Customers:

  • Has sufficient knowledge of programs and services and helps customers enthusiastically; communicates well with customers and follows up as necessary; is always professional and represents the organization positively.
  • Builds strong relationships with customers; proactively reaches out to learn about customer goals and interests; stays aware of customer needs, concerns, and satisfaction.
  • Effectively manages customer expectations; does not promise things that they cannot deliver.
  • Resolve customer concerns in a calm, positive, and sensitive manner; makes customers feel valued and appreciated.
  • Responds promptly to customer questions and requests; takes responsibility for meeting customer needs.

Displaying Creativity:

  • Uses creativity appropriately to drive progress and encourages others to do the same; makes innovation a priority among team members; encourages reasonable and calculated risk taking.
  • Considers situations and problems from novel and diverse perspectives; views things differently from how others might approach them.
  • Develops imaginative ideas to drive the mission; comes up with creative, new ways of doing things.
  • Produces a wide range of ideas and suggestions when presented with a problem or challenge.
  • Questions existing assumptions and beliefs; encourages people to think of alternative ways of doing things.

Prioritizing and Organizing:

  • Manages time and attention based on what is the most important to achieve key goals and objectives; spends time on the things that matter most for achieving objectives.
  • Approaches work in an organized and systematic manner; effectively manages tasks, information, and requests; keeps track of their assigned activities and commitments; able to stay on top of lots of information and activities.
  • Ass
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