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Chandler

    Field Services Engineer - Chandler, United States - EUT Global

    EUT Global
    EUT Global Chandler, United States

    3 weeks ago

    Default job background
    Description

    Job Description for Field Services:
    Technical


    • Three to four (3-4) years' experience providing IT Infrastructure field support which includes
    troubleshooting hardware, software, operating system issues and problems and fixing the issues
    without impacting / violating the hardware warranty or customer security compliance
    requirements.


    • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and
    other computer peripherals hardware problems as well as desktop applications.


    • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart
    hand activity under instruction based activities at sites.


    • Ability to lift / move computer equipment weighing up to 50Lbs.
    • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
    • Experience with Anti-spyware and Anti-virus software.
    • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
    • Smart hand support for peripheral and networking hardware, including, but not limited to
    monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches,
    firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.


    • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
    • Good written and oral communications skills with clients and management as well as people
    skills.


    • Ability to work with deadlines and complete tasks on-time.
    • Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
    • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
    • Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /
    Xenmobile/ Mobile iron etc),


    • Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,
    OneDrive.
    Non-Technical


    • Good Customer management skill,
    • Good in oral and written communication
    • Able to interact and work with customer at different levels.
    • Self- Driven and result oriented.
    • Really passionate about the work
    Good to have


    • Basic understanding and troubleshooting of Apple devices and apps
    #J-18808-Ljbffr
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