Guest Services Agent - Tallahassee, United States - Wyndham Hotels & Resorts

Wyndham Hotels & Resorts Tallahassee, United States

1 week ago

Description

** Guest Services Agent**

Location: Tallahassee, FL, US

Property Name: La Quinta by Wyndham Tallahassee - North Req Id: 14582

La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Tallahassee - North location in Tallahassee , Florida .

**Job Summary**

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Education & Experience**

College course work in related field helpful.

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Computer experience required.

Customer Services experience preferred.

**Physical Requirements**

Flexible and long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

**General Requirements**

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

**Fundamental Requirements**

Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Review Front Office log and Trace File daily.

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

Follow all cash handling and credit policies.

Be aware of all rates, packages and special promotions as listed in the Red Book.

Be familiar with all in-house groups.

Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Use proper two-way radio etiquette at all times when communicating with other employees.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Be able to complete a bucket check, room rate verification report, and housekeeping report.

Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs.

Maintain a clean work area.

Assist guests with safe deposit boxes.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** La Quinta by Wyndham Tallahassee - North , 2905 North Monroe , Tallahassee , Florida 32303

Employment Status: Full-time

Guest Service Agent

1 week ago

Drury Hotels Company, LLC Tallahassee, United States

Starting at $15 per hour · Property Location: · 1690 Raymond Diehl Rd - Tallahassee, Florida 32303 · You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Dr ...
Customer Service Representative

2 weeks ago

Bill Reardon - State Farm Agent Tallahassee, United States

Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
Customer Service Representative

1 week ago

Bill Reardon - State Farm Agent Tallahassee, United States

Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
Office Representative

1 week ago

Bill Reardon - State Farm Agent Tallahassee, United States

Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
Hotel Front Desk Agent

2 weeks ago

Pax Properties, LLC Tallahassee, United States

Pax is looking for a Front Desk Agent to join our team in our Casa Bella hotel in Tallahassee. As our Front Desk agent, you'll have a pretty laid back position but an extremely important one You are the first face every guest (and potential guest) sees when they walk in. · Are y ...
Insurance Licensing Coordinator

1 week ago

Teleperformance USA Tallahassee, United States

Overview · About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. · With more than 410,000 inspired ...
Hotel Front Desk Agent

2 hours ago

Pax Properties, LLC Tallahassee, United States

Pax is looking for a Front Desk Agent to join our team in our hotel in Tallahassee. As our Front Desk agent, you'll have a pretty laid back position but an extremely important one You are the first face every guest (and potential guest) sees when they walk in. · Are you... · Re ...
Hotel Front Desk Agent

1 week ago

Pax Properties, LLC Tallahassee, United States

Pax is looking for a Front Desk Agent to join our team in our Casa Bella hotel in Tallahassee. As our Front Desk agent, you'll have a pretty laid back position but an extremely important one You are the first face every guest (and potential guest) sees when they walk in. · Are y ...
distributed computer systems analyst ii

2 weeks ago

State of Florida Tallahassee, United States

Monitors the Cisco Agent Desktop software during work hours and serves as a backup phone coverage as necessary. Takes ownership of escalated issues by logging each into the departments service ticket tracking system, accepting issues, resolving or f Systems Analyst, Computer, Sys ...
Licensed Medicare Sales Agent

4 days ago

GoHealth Tallahassee, United States

Job Description Work remotely from your home (must work from your license resident state). Build your own career. Control your own destiny. · You have the grit to turn ideas into reality and plans into promises. Now, it's time to enjoy a career that values and rewards what makes ...
Systems Architect

1 week ago

Crescens Tallahassee, United States

Job Title: Systems Architect · Location: Tallahassee, FL · Duration: 12+ Months · Job descriptions:This scope of work is for a Systems Architect to provide technical and administrative Telephony services · support for the Florida Department of Health, Office of Information Tech ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Tallahassee, United States Full time

Aimbridge Hospitality - SpringHill Suites Tallahassee [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informati ...
Housekeeper

4 days ago

TownePlace Suites by Marriott Tallahassee, United States

Job overviewWe are looking to hire a professional Housekeeper to become a part of our Hospitality Department. Your task will be to maintain the standards of our hotel through an exceptional level of housekeeping service. You will be responsible for maintaining a neat and tidy env ...
Maintenance Tech

1 week ago

Pax Properties, LLC Tallahassee, United States

Are you a handy person?Do friends/family always bug you for light electrical/plumbing repairs and maintenance?Maybe you like to keep things in working condition so they bug you less often?Well, how would you like to be paid for your efforts?Pax is currently looking for a Maintena ...
Customer Service Associate

1 week ago

Imperial PFS Tallahassee, United States

Customer Service Associate · You're legendary. We're hiring. Let's talk · Apply today for an opportunity to join one of North America's top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United Sta ...
Territory Sales Manager

1 week ago

Slide Tallahassee, United States

Slide is a cutting-edge Tampa based Insurtech · company, · recently named a · 2023 BEST PLACES TO WORK** by Tampa Bay Business Journal · It is a very exciting time for Slide - we are growing very rapidly and doing amazing things in the industry, and the best candidate for thi ...
Database Analyst

1 week ago

LanceSoft Tallahassee, United States

Three years of experience with Oracle PL/SQL and SQL Server T-SQL programming inclusive · of stored procedures, functions, triggers, scheduled jobs, and database links. · Three years of experience with Oracle and SQL server relational databases, On-Line Transaction · Processin ...
Full Time Night Auditor

1 week ago

Murphco of FL Tallahassee, United States Full time

Become part of our Best Western Family of over 2,400 hotels in North America by joining our Guest Services Team at the Best Western Plus Tallahassee North Our property is #3 on Trip Advisor and is consistently rated very highly from all of our guests. · With room to grow and opp ...
Database Analyst

1 week ago

Crescens Tallahassee, United States

Job Title: Database Analyst · Location: Tallahassee, FL · Duration: 12 months · Job Description: · Contractor staff assigned to this agreement must possess the following minimum qualifications and experience: Three years of experience with Oracle PL/SQL and SQL Server T-SQL prog ...
Front Desk Supervisor

1 week ago

Crestline Hotels & Resorts Tallahassee, United States

** Front Desk Supervisor** · ** Front Desk Supervisor** · **FULL TIME- FRONT DESK SUPERVISOR - EMBASSY SUITES BY HILTON** · **Overview** · The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service ...