Customer Service Representative - Colmar, United States - De Nora

De Nora Colmar, United States

20 hours ago

Manufacturing / Mechanical

Description

SUMMARY

The Customer Service Representative is primarily responsible for providing all processing and tracking of customer orders and complaints from start to finish. The Customer Service Representative 3 may be asked to assist the supervisor with daily tasks and team oversight as well as to provide assistance to team members and take a leadership role within the group.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responds to customer inquiries by phone or in person and receives orders. May handle escalated calls and use the proper tools to maintain customer satisfaction

Mentors new hires and assists supervisor in conducting training to call center staff

Takes, prepares, tracks, and expedites customer orders

Fills out necessary paperwork associated with each transaction

Responsible for resolving customer complaints

Routes complaints of service failures to designated departments for investigation

Process and reviews status of new and existing orders requested by customers

Inputs information regarding inspections and payments

Generates reports as needed

Research payment and deposit history as needed

Responsible for special projects as requested

Prepares and maintains correspondences with customers

Assists in training new customer service representatives

Maintains customer information database by updating customer information when required

May be responsible for basic accounting responsibilities

Understands and adheres to all company health and safety procedures as they relate to essential job functions

QUALIFICATIONS

· Must have strong intra-personal skills with a positive attitude

· Good phone and customer service skills

· Good attention to detail

· Good follow-up skills

· Proficient use of computers

· Customer service/call center experience preferred

EDUCATION and/or EXPERIENCE

High school diploma or equivalent and 5 years experience in Customer Service or an equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Client Services Representative

5 days ago

Atlantic Group Lansdale, United States

We're looking for an experienced Client Services professional to join our client's wealth management firm in Lansdale. This is a hybrid role. · Job Description: · Key Responsibilities: · Client Experience - Contribute to and help shape the delivery of premier service that meets o ...
Customer Service Representative

15 hours ago

Spark Packaging Montgomeryville, United States

Job Description · Job DescriptionCustomer Service Representative · Montgomery County, PA · Day-to-day Role:Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately. · Build co ...
Customer Service Representative

4 weeks ago

Donnelly's Home Comfort Specialists Lansdale, United States

Job Description · Job DescriptionDescription:Customer Service Representative · Who Are We? · Donnelly's Home Comfort Specialists is a second-generation family-owned business, and for 50 years we've been redefining what it means to provide extraordinary plumbing and HVAC services. ...
Customer Service Representative

6 days ago

RevoLusion Consultants Miami, United States

Job Description · Job DescriptionWhen you're part of the Revolution Consulting team, you'll have the opportunity for continual growth and learning in a culture that empowers your development. We are the leading business development firm right in the heart of Miami When you join o ...
Customer Service Representative

15 hours ago

Dean Verno - State Farm Agent Chalfont, United States

Job Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Free food & snacks · Opportunity for advancement · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Dea ...
Client Services Representative

3 days ago

EVERENCE SERVICES, Souderton, United States

Job Description · Job DescriptionPOSITION SUMMARY · Supports the sales efforts of the Everence office in Souderton, PA. Provides technical expertise and clerical and administrative support for consultants. Delivers excellent customer service to current policyholders, members, pro ...
Guest Service Representative

3 weeks ago

Marriott International, Inc Philadelphia, United States

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Part-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · * ...
Customer Service Representative

3 weeks ago

NovaWorks Milford Square, United States

At R+V Insurance, you have the opportunity to shape the insurance of tomorrow today - as an employee (m/w/d). Our goal is to provide the perfect environment for your talent and passion. We strive to pave the way for innovative insurance solutions and bring our shared values to li ...
Guest Service Representative

3 days ago

Marriott International, Inc Philadelphia, United States

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Airport Marriott, 1 Arrivals Road Terminal B, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?* ...
Guest Service Representative

1 week ago

Marriott International, Inc Philadelphia, United States

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · * ...
Guest Service Representative

19 hours ago

Marriott International, Inc Philadelphia, United States

**Información Adicional** Evening shift · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Notary Hotel Philadelphia Autograph Collection, 21 N. Juniper Street, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario* ...
Guest Service Representative

2 days ago

Marriott International, Inc Philadelphia, United States

**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Airport Marriott, 1 Arrivals Road Terminal B, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?* ...
Customer Service Representative

2 weeks ago

Schwarz Partners LP Montgomeryville, United States

The Royal Group, a subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Montgomeryville, PA facility. As a Customer Service Representative you are responsible for taking and processing customer orders and addressing all customer inq ...
Customer Service Representative

3 weeks ago

Matheson Montgomeryville, United States

**Matheson Gas offers**: · - Hours: Monday through Friday, 8:30am to 5:00pm · - Starting pay $22 -$28/hour · - Full benefits Health, dental, vision insurance and more · - Paid holidays & floating holidays, vacation time, sick days · - 401(k) program with company match · - COMPANY ...
Customer Service Representative

1 week ago

5HC Hub International Group Northeast Inc. Blue Bell, United States Full time

HUB International Limited ("HUB") is the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 750 offices thro ...
Patient Services Representative

1 week ago

US Fertility Warrington, United States

Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering ex ...
Patient Services Representative

1 week ago

US Fertility, LLC Warrington, United States

Job Description · Job DescriptionEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players w ...
Patient Services Representative

1 week ago

Shady Grove Fertility Warrington, United States

Job Description · Job Description · Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team player ...
FT Customer Service Representative

1 week ago

Planet Fitness Souderton, United States

Full - Time: Starting at $12 per hour. Schedule: Tuesday - Saturday 2pm to 10 pm Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves ...
Customer Service Representative

3 days ago

M.W. DONNELLY, LLC Lansdale, United States

: · **Customer Service Representative** · **Who Are We?** · Donnelly's Home Comfort Specialists is a second-generation family-owned business, and for 50 years we've been redefining what it means to provide extraordinary plumbing and HVAC services. We stand for integrity, stand be ...