Iad Customer Service Ticket Counter - Dulles, United States - ABM Industries

ABM Industries

Verified Company

Dulles, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

The Customer Service Ticketing Counter is responsible for assisting airline passengers by verifying government-issued identification, issuing passenger baggage tags, and moving such tagged baggage to the client conveyor belt system

Specific Duties/Essential Job Functions:

(Other duties may be assigned)

Meet and greet airline customers in a positive and friendly manner.
Move stanchions for optimal line queue management.
Verify governmentissued photo identification and /or authorization to ensure only authorized access to the concourse.
Issue customer baggage tags and place such tags on checked baggage.
Move tagged baggage to the client conveyor belt system.
Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements.
Maintain a clean and safe work area at all times.
Miscellaneous duties as assigned.

Physical Demands:

The individual may be required to stand and walk for 2/3 or more of the work shift.
Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
Individuals may be required to periodically lift 75 pounds or more for up to 2/3 of the work shift

Work Environment:

The work environment has a moderate noise level.

Language Skills:

Ability to communicate effectively in the English language.
Ability to read and interpret documents such as governmentissued identification items, safety rules, operating and procedure manuals, and employee handbooks.
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Math Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal

Reasoning Ability:

Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
Employees must comply with all guidelines and policies set forth in ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy

Experience:

Previous airport, baggage handling, warehouse, or porter experience preferred.

**Overall:

Must be 18 years of age or older

Must work schedule as assigned.
Must submit to and pass a drug screening.
Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and tenyear work history.

MUST have the following three documents with your
PEN for the SIDA Badge Application CBP purposes in case we move you forward for the next steps:

SSN
Identification with Current Address (Choose one)*
State ID
Driver's License
Citizenship Verification (Choose one)**
US Citizens:US Passport or US Birth Certificate/Naturalization

-
Foreign Nationals:Green Card or Employment Authorization Document (EAD)
- **EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10

**Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Basic Qualifications:

Must be 18 years of age or older
No high school diploma, GED, or college degree required
No experience is required and onthejob training provided

**Preferred Qualifications: - One (1) year of customer service or similar work experience preferred

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.

With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.

Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.