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    Customer Monitoring Specialist - Memphis, United States - Securitas Electronic Security

    Securitas Electronic Security
    Securitas Electronic Security Memphis, United States

    3 weeks ago

    Securitas Electronic Security background
    Administrative
    Description

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.

    More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience.

    With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.


    This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a 1st, 2nd, or 3rd shift schedule which could include holidays and weekends.

    Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals.

    They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events.

    This includes

    answering a multi-line telephone system and performing data entry.

    Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

    Your essential functions will include:
    Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts.
    Logs all information into the automation system immediately and accurately
    Answers the multi-line telephone system
    Ensures confidentiality of customer information at all times

    Minimum Requirements
    High School Diploma required, some college Preferred
    1-3 years' work experience
    Type 30 + words a minute
    Must be able to prioritize and multi task
    Must be able to follow written and verbal instructions
    Ability to perform duties with a high degree of urgency and accuracy
    Good interpersonal communication and organizational skills
    A positive attitude of teamwork and continuous improvement
    Candidates must complete a pre-hire assessment for typing
    Those selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator


    Securitas offers comprehensive benefits including:
    Opportunity for annual merit pay increases
    Paid company training
    Medical, Dental, Vision, and Life Insurance
    Company Paid Short Term and Long-Term Disability
    401K with 60% Match up to 6% of salary
    Paid vacation, holiday and sick time
    Educational Assistance
    Exceptional growth opportunities
    Wide variety of employee discounts on travel, equipment, and more
    We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce.

    Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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