Site Reliability Engineer - Austin, United States - Zenoss Careers

Zenoss Careers Austin, United States

4 weeks ago

Description

We are hiring a

Site Reliability Engineer

to support, configure, and build our

SaaS offerings.

You will be troubleshooting and administering multiple environments including performance and quality of disaster recovery. You will support all aspects of the technical infrastructure by troubleshooting system configuration, installation, and other technical issues.

This involves review of technical designs/information, automating processes through scripting, installation and configuration of software, and validation of technical environments.

This position will also be responsible for the documentation of new and existing environments and validation of all key technical components.

This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology. Candidate must have strong server, network, communication, and analytical skills.

This is an ideal role for a self-motivated professional with passion for technology and creative problem solving.

Responsibilities:
Deploy, operate, and support cloud infrastructure primarily utilizing GCP but also AWS
Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations, security, and procedural models
Ensure production level systems are running at all times and have multiple levels of redundancy to meet committed SLAs.

Applies professional-level technical skill and judgement to provide non-routine technical support for production operations to drive optimal performance, reliability, redundancy, and scale.

Develop and maintain a working knowledge of Zenoss products and services.
Document environment topology and installation details
Automation of tasks using scripting and configuration management systems
Communicates highly technical information to both technical and non-technical personnel
Work with customers to troubleshoot and resolve technical issues.
Troubleshoot network performance issues, perform intrusion monitoring, and maintain a disaster recovery procedures.
Plan for, and recommend, expansion of capacity and upgrades, patches, and new applications and equipment when necessary.
Participation in the development of information technology and infrastructure projects
Document and thoroughly understand the application architecture and system configuration across platforms
Determine the root cause of an outage, duration, and recommendations or steps to resolve issues
Provide 24x7 support for all network and server systems that are pivotal to production.

Required Experience / Skills:
Bachelor's degree in Computer Science/Engineering or equivalent relevant experience
3-6 years of professional hands-on experience with Cloud production environments
Strong scripting skills and demonstrated ability to automate tasks. (SaltStack and Python preferred)
Strong understanding of networking, firewalls, load balancers, and databases
Experience using and supporting Google Cloud Platform and Amazon Web Services.
Experience with database (MySQL) and web server technology (Apache, Tomcat, IIS, etc.) a plus
Strong verbal and written communication skills
Project and task oriented with a focus on details
Ability to proactively communicate detailed status to customer and project team
Strong organization skills
Ability to work both within a team and independently
Ability to make sound decisions based on customer needs and technical knowledge
Self-motivated and able to work under pressure to deliver high-quality solutions
Detail oriented with excellent analytical skills.
Ability to work after hours including weekends and night when required with occasional travel
Be eligible to work in the United States

More about Zenoss:
Individually Unique. Better Together.

When we come together, we accomplish amazing things. Zenoss is an established company with a start-up, entrepreneurial environment. We have a collaborative culture that is focused around making our customers successful. One thing we're not is a new-kid-on-the-street startup. Founded in 2005, we're far removed from a few folks in a garage with one great idea. We are a midsize company filled with people who have proven work experience, are smart, nimble and capable.

We have credibility:
Zenoss helps world-renowned enterprise customers run their IT infrastructure. Some of the most critical aspects of business rely on Zenoss. It's exciting to be part of growing and servicing these type of customers.

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