Jobs
>
Arlington

    Operations & Maintenance - Manager I - OM15 - Arlington, United States - Solutions³ LLC

    Solutions³ LLC
    Solutions³ LLC Arlington, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Operations & Maintenance - Manager I - OM15
    Solutions3 LLC is supporting a U.S.

    Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats.

    Solutions3 LLC is seeking a System Operations (SysOps) Service Desk (SOSD) Deputy Manager who reports to the Director of Technical Services.

    The SOSD Manager is expected to be process oriented and accountable for the overall success of the SysOps Service Desk.


    Responsibilities Include:

    • Manage SOSD team consisting of up to 24 watchstanders
    • Communicate policies, expectations, and feedback to SOSD staff
    • Facilitate a highperformance team environment and employee engagement
    • Provide performance feedback and corrective action to direct staff
    • Lead activities of SOSD staff to diagnose and resolve client problems
    • Guide SOSD staff on diagnosis of potential problems and resolutions
    • Field escalated customer issues and resolve or refer to specialized experts as needed
    • Guide and coordinate projects requiring scheduling
    • Monitor and report the status of tickets and tasks assigned to the SOSD and ensuring items are coordinated, logged, tracked, and resolved appropriately.
    • Provide input on process improvements and contribute to the technology road map for the strategic plan
    • Perform metrics trend analysis and reporting, guide resultant process improvement.
    • Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards
    • Provide guidance and training; may guide other staff
    • Provide backup duties to the SOSD Government Lead
    • Work support tickets as needed
    • Evaluate and provide input regarding employee performance
    • Conduct one on ones with staff to address training needs, set expectations, and facilitate a 2way dialogue regarding the employee experience
    • Maintain SOSD schedule for a 24x7 365 support with twoperson integrity (TPI)
    • Other duties as assigned and required.

    Required Skills:

    • Must be a US Citizen
    • Must have an active Secret clearance and be able to obtain a TS/SCI clearance
    • Must be able to obtain DHS Suitability
    • 8+ years of applicable, handson experience
    • Experience managing/supervising a Service Desk environment
    • Excellent verbal, written, and interpersonal communication skills, including ability to effectively communicate with internal and external customers
    • Must be able to manage multiple priorities in an efficient manner
    • Understanding of general help desk procedures, company processes, etc.
    • Ability to design and implement effective policies to achieve consistent team results.
    • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

    Desired Skills:

    • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
    • Understanding of the technology landscape (cloud computing, hardware, Microsoft infrastructure, etc.) highly preferred.
    • Familiarity with Information Technology Service Management (ITSM) ticketing systems (ServiceNow) required.
    • Efficient delegation and task prioritization
    • Ability to interview and select employees in accordance with company guidelines and Equal Employment Opportunity Commission (EEOC) commitments
    • Ability to coordinate and facilitate staff training
    • Ability to provide feedback, coach employee performance, and effectively implement disciplinary action as needed
    • Ability to manage and resolve conflicts as they arise

    Desired Certifications:
    ITIL certification


    Required Education:
    Bachelor's degree in related field. HS Diploma with 22 years of directly relevant experience.
    Powered by JazzHR

    LGYkiblc05
  • SCN - Search Consulting Network

    Maintenance Manager

    3 weeks ago

    SCN - Search Consulting Network Arlington, United States

    Maintenance Manager · Responsible for development of process for new programs assigned and continuous improvement of existing programs assigned. · Company · Global manufacturer · Financially stable company · Opportunities to advance · Position · Full Time Direct Hire · Qualifica ...

  • SCN - Search Consulting Network

    Maintenance Manager

    3 weeks ago

    SCN - Search Consulting Network Arlington, United States

    Maintenance Manager · Responsible for development of process for new programs assigned and continuous improvement of existing programs assigned. · Company · Global manufacturer · Financially stable company · Opportunities to advance · Position · Full Time Direct Hire · Qualifica ...

  • Greystar Real Estate Partners

    Maintenance Manager

    1 week ago

    Greystar Real Estate Partners Arlington, United States

    Job Responsibilities · Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. · JOB DESC ...

  • RATP Dev USA

    Maintenance Manager

    2 weeks ago

    RATP Dev USA Arlington, United States

    GENERAL JOB DESCRIPTIONThe primary responsibility of the Maintenance Manager is to direct, coordinate, and implement the daily activities required to promote and maintain a safe, effective, and efficient transit service. The Maintenance Manager ensures a safe and productive work ...

  • RATP Dev USA

    Maintenance Manager

    1 week ago

    RATP Dev USA Arlington, United States

    · GENERAL JOB DESCRIPTIONThe primary responsibility of the Maintenance Manager is to direct, coordinate, and implement the daily activities required to promote and maintain a safe, effective, and efficient transit service. The Maintenance Manager ensures a safe and productive wo ...

  • International Automotive Components

    Maintenance Manager

    1 week ago

    International Automotive Components Arlington, United States

    We have an immediate opening for a Maintenance Manager to join our team, this candidate must have a great work ethic, a high sense of urgency, and dynamic energy. · This could be a great fit if you thrive in a fast-paced environment · Who YOU are · Strategic thinker. You enjoy ...

  • Urban Investment Partners

    Maintenance Manager

    2 weeks ago

    Urban Investment Partners Washington, United States

    Position: Maintenance Manager · Reports to: Community Manager · The UIP Companies, Inc. (UIP), is currently sourcing for a Maintenance Manager, serving properties in Washington, DC, responsible for overseeing the maintenance function, managing the Maintenance Technicians, and per ...

  • Compass Group USA Inc

    Maintenance Manager

    8 hours ago

    Compass Group USA Inc Washington, United States

    SSC · * We are hiring immediately for a Maintenance Manager position. · * Perks: SSC invests in our employees with training and growth opportunities, but the benefits don't stop there, SSC offers a comprehensive benefits package and we are also excited to offer same day pay At SS ...

  • Stellar Enterprises

    Department Manager for Care and Maintenance

    4 weeks ago

    Stellar Enterprises Alexandria, United States

    The City of Kiel's Department of Green Spaces is seeking support. · Kiel is on the move. The state capital of Schleswig-Holstein is looking for people with passion, ideas, and expertise. We are one of the largest employers and training companies in the north. Currently, we have m ...

  • SCN - Search Consulting Network

    Maintenance Manager

    2 weeks ago

    SCN - Search Consulting Network Arlington, United States

    Maintenance Manager · Responsible for development of process for new programs assigned and continuous improvement of existing programs assigned. · Company · Global manufacturer · Financially stable company · Opportunities to advance · Position · Full Time Direct Hire · Qu ...

  • International Automotive Components

    Maintenance Manager

    1 week ago

    International Automotive Components Arlington, United States

    We have an immediate opening for a Maintenance Manager to join our team, this candidate must have a great work ethic, a high sense of urgency, and dynamic energy.This could be a great fit if you thrive in a fast-paced environmentWho YOU areStrategic thinker. You enjoy analyzing d ...

  • Channel Personnel Services

    Electrical Maintenance Manager

    5 days ago

    Channel Personnel Services Washington, United States

    Job Description · Job DescriptionLead the electrical and instrumentation maintenance team. Key responsibilities include managing critical instrument PMs, handling MOC and Corrective Actions, overseeing SIS testing, and maintaining compliance with environmental analyzers. Requires ...

  • Bozzuto

    Maintenance Manager

    2 weeks ago

    Bozzuto Arlington, United States

    At Bozzuto, it's all about experience. Whether it's the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we've been creating inspiring, engaging and vibrant communi ...

  • The Bozzuto Group

    Maintenance Manager

    2 weeks ago

    The Bozzuto Group Alexandria, United States

    Primary Responsibilities Your mantra is preserve and protect. You bring your passion for people and the trades to work with you every day. Youre a motivator, a teacher and a safety maven. As the leader of asset preservation for the community, you in Maintenance Manager, Manager, ...

  • Associa, Inc.

    Maintenance Manager

    3 weeks ago

    Associa, Inc. Alexandria, United States

    The Maintenance Manager is responsible for all residential property maintenance to include building repair, painting, drywall, electrical, HVAC, plumbing, and grounds keeping. The Maintenance Manager ensures equipment is functioning and operating pro Maintenance Manager, Manager, ...

  • Associa

    Maintenance Manager

    2 weeks ago

    Associa Alexandria, United States

    Job DescriptionThe Maintenance Manager is responsible for all residential property maintenance to include building repair, painting, drywall, electrical, HVAC, plumbing, and grounds keeping. The Maintenance Manager ensures equipment is functioning and operating properly, maintain ...

  • The Bozzuto Group, Inc

    Maintenance Manager

    2 weeks ago

    The Bozzuto Group, Inc Alexandria, United States

    At Bozzuto, its all about experience. Whether its the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, weve been creating inspiring, engaging and vibrant communitie ...

  • Bozzuto

    Maintenance Manager

    1 week ago

    Bozzuto Alexandria, United States

    At Bozzuto, it's all about experience. Whether it's the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we've been creating inspiring, engaging and vibrant communi ...

  • Sunrise Senior Living

    Maintenance Manager

    2 weeks ago

    Sunrise Senior Living Alexandria, United States

    Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. · COMMUNITY NAME · Northern Virginia Metro Ar ...

  • Amazon Inc

    Regional Maintenance Manager, NACF RME

    1 week ago

    Amazon Inc Arlington, United States

    · Amazon is a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since our start in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Our focus on ...