Customer Success Executive - Washington
1 month ago

Job summary
We are looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The Customer Success Executive is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions.
Responsibilities
- Build long-term, value-based relationships with decisionmakers and influencers to understand the customer's landscape and establish loyalty
- Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs
- Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
Job description
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