- Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with Company standards
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Complete audit procedures, as needed
- Recruit, interview and train team members
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
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Hilton Tulsa, United StatesA Housekeeping Inspector is responsible for inspecting designated guest rooms and/or public areas in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Housekeeping Supervisor, you would be responsible ...
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Hilton Hotels Corporation Tulsa, United StatesHilton Hotels - JobID: HOT0ANVS [Room Attendant / Cleaner] As a Houseperson at Hilton, you'll: Clean and maintain designated areas of the hotel and respond to guest requests; Clean designated areas including restrooms, public areas, hallways, stairwells, elevators, offices and ba ...
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Filmathilton Tulsa, United States Part time**Bartender (Part Time) - Doubletree Hotel Tulsa Downtown** · location Tulsa, Oklahoma, United States category Hotel Doubletree Hotels Tulsa Downtown Part-time HOT083UW Posted: Feb 15th 2022 JOB DESCRIPTION A Bartender is responsible for preparing beverages and serving beverages ...
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Hilton Hotels & Resorts Tulsa, United StatesAs Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for pe Office Manager, Hotel, Manage ...
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Hilton Tulsa, United States Part timeA Food Server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · **What will I be doing?** · As a Food Server, you would be responsible for serving food and/or beverages ...
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Hilton Tulsa, United States OTHERThe beautiful Doubletree by Hilton Tulsa Downtown is adding a Catering Sales Manager to their team to book local corporate events, social events, and room block up to 20 on peak This is a great opportunity to sell for the #1 Best Company in the US and work alongside an amazing te ...
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Sales Manager
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Lobby Public Area Attendant
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Housekeeping Inspector
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Chef Du Cuisine
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Housekeeping Manager| BOK Center
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Front Desk Supervisor
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Maintenance (general labor)
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Director Human Resources
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Front Office Manager-Doubletree Hotel Tulsa Downtown - Hilton
Description
A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
