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    Front Office Manager - Tulsa, United States - Filmathilton

    Filmathilton
    Filmathilton Tulsa, United States

    3 days ago

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    Description

    **Front Office Manager - Doubletree Hotel Tulsa Downtown**

    location Tulsa, Oklahoma, United States category Hotel Doubletree Hotels Tulsa Downtown Full-time HOT08599 Posted: Feb 26th 2022 JOB DESCRIPTION A Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    As Guest Services Manager, you would be responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    Manage all Guest Service operations to include, but not limited to, guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

    Oversee daily operations in all Guest Services departments

    Manage administrative projects and ensure adherence to established quality standards

    Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

    Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

    Recruit, interview and train team members

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    Hospitality - We're passionate about delivering exceptional guest experiences.

    Integrity - We do the right thing, all the time.

    Leadership - We're leaders in our industry and in our communities.

    Teamwork - We're team players in everything we do.

    Ownership - We're the owners of our actions and decisions.

    Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    Quality

    Productivity

    Dependability

    Customer Focus

    Adaptability

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

    Location 950 South Ocean Drive, Deerfield Beach, Florida, 33441, United States Category Hotel Location 4170 Philadelphia Road, Bel Air, Maryland, 21015, United States Category Hotel Location 6110 S. Yale Avenue, Tulsa, Oklahoma, 74136, United States Category Hotel Location 255 Sessions Way, Mt. Pleasant, South Carolina, 29464, United States Category Hotel Location 670 Summer Street, Boston, Massachusetts, 02210, United States Category Hotel Location 2133 Route 9, Lake George, New York, 12845, United States Category Hotel Location 2400 E Missouri Ave, Phoenix, Arizona, 85016, Nationwide-US Category Hotel Location 220 West 43rd St, Kansas City, Missouri, 64111, United States Category Hotel Location 10100 College Blvd, Overland Park, Kansas, , United States Category Hotel Location 301 W 6th Street, Vancouver, Washington, 98660, United States Category Hotel

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