Assistant Manager - Oak Lawn, United States - D.I.Y. Restaurant Group
Description
**Nonna's Good Life Pizza For All offers many great benefits Benefits include: -Bonus Program:
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Employee Meals:
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Competitive Pay:
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Flexible Schedule:
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Paid Vacation:
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Health Insurance:
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401k Plan with Company Match
Job Summary:
The Assistant Manager (AM) leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift.
Essential Responsibilities:
- Train, coach and develop crew members and team leaders
- Contribute to crew members and team leaders performance reviews
- Delegate tasks to team and provide followup
- Hold team accountable for their performance
- Provide effective, open and consistent communication on goals during team meetings. Recognize positive contributions.
- Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
- Contribute to the hiring of crew members
- Ensure team provides fast, friendly and accurate service
- Effectively handle customer complaints/issues; continuously improve mystery shopper scores
- Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
- Ensure product quality, store cleanliness, maintenance and security standards are met
- Assist with increasing comp sales and deliver budgeted sales each period
- Control cost of goods, variances and inventories within the store
- Staff and schedule appropriately to control labor costs
- Ensure proper cash handling and deposit procedures are followed
- Ensure appropriate inventory and ordering systems are in place
REQUIREMENTS:
- High School Diploma; College degree preferred
- Minimum of at least 2 years as an Assistant Manager. Experience in the Restaurant Industry, preferred.
- Great communication skills to communicate effectively with customers and coworkers
- Must have a positive attitude and ethics which support our values and culture
- Ability to manage a fastpaced, highvolume, clean, customerfocused restaurant
- Ability to understand financial reports
- Strong timemanagement skills. Ability to multitask, to prioritize and to organize.
- Ability to stand/walk for 810 hours per day
- Available 45 to 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively. This includes weekends and closing shifts as dictated by the restaurant's needs.
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