Technical Service Specialist - Baltimore - ABB

    ABB
    ABB Baltimore

    23 hours ago

    Description
    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

    This Position reports to:
    Support Services Manager

    In this role, you will have the opportunity to ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers.

    Each day, you will execute technical support, act as a specialist, and solve problems in your area of expertise.

    You will also showcase your expertise by communicating both with the customer and ABB internal teams proactively to ensure customer needs are understood and business opportunities are utilized for service growth.

    This position is Remote; however, the ideal candidate will live within a commutable distance to Richmond, VA.
    Key Responsibilities
    Provides technical support and solves problems in area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.

    Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service.

    Manages customer relationships and maintains regular contact with key customers.

    Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner.

    Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure.

    Works to reduce cost and improves the quality of delivery of service and projects.

    Participates in 24 X 7 On-Call Rotation for after-hours Technical Support.

    Travel to site up to 20% to assist in site escalations and training opportunities.

    Participate /Assist in training courses. This will be in both student and trainer situations.

    Qualifications

    Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment (UPS, STS, PDU, etc.).

    NETA Certification is preferred.

    NICET Certification is a plus.

    CompTIA Certification is desirable.

    Electrical License would be an advantage.

    Candidates must already have a work authorization that would permit them to work for ABB in the US.

    What's in it for you
    We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
    ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
    All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,


    race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

    For more information regarding your (EEO) rights as an applicant, please visit the following websites:


    an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

    - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at .

    Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability.

    You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to . Resumes and applications will not be accepted in this manner. #LI-Remote

    While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.


    ABB Benefit Summary for eligible US employees:
    [excludes ABB E-mobility, Athens union, Puerto Rico]
    Go to and click on \"Candidate/Guest\" to learn more
    Health, Life & Disability

    Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

    Choice between two dental plan options: Core and Core Plus

    Vision benefit

    Company paid life insurance (2X base pay)

    Company paid AD&D (1X base pay)

    Voluntary life and AD&D - 100% employee paid up to maximums

    Short Term Disability - up to 26 weeks - Company paid

    Long Term Disability - 60% of pay - Company paid.

    Ability to \"buy-up\" to 66 2/3% of pay.

    Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

    Parental Leave - up to 6 weeks

    Employee Assistance Program

    Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

    Employee discount program

    Retirement
    401k Savings Plan with Company Contributions

    Employee Stock Acquisition Plan (ESAP)

    Time off
    ABB provides 11 paid holidays.

    Vacation is provided based on years of service.

    More about us
    ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings.

    The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.

    The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.

    The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

    Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
    #ABBCareers
    #RunwithABB
    #Runwhatrunstheworld
    We value people from different backgrounds. Could this be your story? Apply today or visit

    to read more about us and learn about the impact of our solutions across the globe

    PandoLogic Category:

    Customer Service, Keywords:
    Technical Support Representative, Location:Virginia Beach, VA-23454
  • Work in company

    Patient Services Specialist

    Only for registered members

    The Patient Services Specialist I performs routine front-end clinical operations activities.They interact with patients, families, clinicians, administrative staff, and third-party payers in a courteous and professional manner.Responsible for complete and accurate patient registr ...

    Baltimore $37,132 - $60,215 (USD)

    6 days ago

  • Work in company

    Health Services Specialist

    Only for registered members

    The Health Services Specialist provides consultation, advice and technical assistance in the development and implementation of school health services and school-based teen pregnancy prevention in accordance with state and federal laws · Responsibilities Include:Directs consults ...

    Baltimore

    2 weeks ago

  • Work in company

    Financial Services Specialist

    Only for registered members

    +We are seeking a Financial Services Specialist who will support the Financial Services function at the Johns Hopkins Center for Talented Youth (CTY), providing essential operational support in both financial aid administration and student accounts management. · +High school dipl ...

    Baltimore $21.25 - $36.90 (USD)

    1 month ago

  • Work in company

    Patient Services Specialist

    Only for registered members

    The Patient Services Specialist I performs routine front-end clinical operations activities including registration cashiering gathering and providing appropriate information collecting co-pays and answering the phones. · Responsible for complete and accurate patient registration ...

    Baltimore $37,132 - $60,215 (USD)

    5 days ago

  • Work in company

    Fast Service Specialist

    Only for registered members

    This unique and client facing position allows the employee to support multiple Epiq accounts in the local market. · Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule · Copy Services includes accurately producing copy, print, and ...

    Baltimore $15 - $21 (USD)

    1 month ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    This role is designed as a launch point for internal advancement, offering structured training, exposure to multiple business functions and clearly defined promotion pathways. It serves as a primary point of contact for clients via phone email and digital channels providing timel ...

    Baltimore

    1 month ago

  • Work in company

    Service Desk Specialist

    Only for registered members

    Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person. · ...

    Baltimore

    1 month ago

  • Work in company

    Service Desk Specialist

    Only for registered members

    The Client is seeking an IT Service Desk technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. · ...

    Baltimore

    2 weeks ago

  • Work in company

    Health Services Specialist

    Only for registered members

    The Health Services Specialist provides consultation, advice and technical assistance in the development and implementation of school health services and school-based teen pregnancy prevention in accordance with state and federal laws and regulations. The Specialist shares respon ...

    Baltimore, MD

    2 weeks ago

  • Work in company

    Service Desk Specialist

    Only for registered members

    The Client is seeking an IT Service Desk technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. · ...

    Baltimore, MD

    2 weeks ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    We are looking for a Customer Service Specialist to play a key role in delivering reliable solutions to customers with complex project orders. You will be the central point of coordination and ensure that every detail is aligned so our customers can operate with confidence. · ...

    Baltimore $50,000 - $60,000 (USD)

    4 weeks ago

  • Work in company

    Service Specialist II

    Only for registered members

    We are seeking a Service Specialist II for various positions. The ideal candidate will have experience in customer service and possess excellent communication skills. · This role involves providing exceptional service to customers by responding to inquiries and resolving issues i ...

    Baltimore

    3 weeks ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    The Impact You'll Make As our Customer Service Specialist , you'll play a key role in delivering reliable on time solutions for customers with complex high volume project orders. · You'll be the central point of coordination ensuring that every detail is aligned so our customers ...

    Baltimore $50,000 - $60,000 (USD)

    2 weeks ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    As our Customer Service Specialist , you'll play a key role in delivering reliable, on-time solutions for customers with complex, high-volume project orders. · ...

    Baltimore, MD

    1 month ago

  • Work in company

    Academic Services Specialist

    Only for registered members

    This position offers a hybrid work model. Participate in virtual meetings receive and make phone calls attend required in-person meetings workshops and conferences. · ...

    Baltimore $18.20 - $33.90 (USD)

    3 weeks ago

  • Work in company

    Exhibitor Services Specialist

    Only for registered members

    The Event Site Location Support Exhibitor Services Specialist provides on-site exhibitor support during trade shows and events nationwide. · ...

    Baltimore

    1 month ago

  • Work in company

    Financial Services Specialist

    Only for registered members

    The Financial Services Specialist performs day-to-day financial transactions and provides high-quality service to families and internal teams under the supervision of the Associate Director of Financial Services. · Assist in processing and evaluating financial aid applications. · ...

    Baltimore $21.25 - $36.90 (USD)

    3 weeks ago

  • Work in company

    Service Desk Specialist

    Only for registered members

    The Service Desk Analyst is responsible for monitoring the ticket queue and assisting with technical support via phone, chat, email or in person. · ...

    Baltimore, MD

    1 month ago

  • Work in company

    Health Services Specialist

    Only for registered members

    The Health Services Specialist provides consultation, advice and technical assistance in the development and implementation of school health services and school-based teen pregnancy prevention in accordance with state and federal laws and regulations. · ...

    Baltimore, MD

    2 weeks ago

  • Work in company

    Financial Services Specialist

    Only for registered members

    +We are seeking a Financial Services Specialist who will support the Financial Services function at the Johns Hopkins Center for Talented Youth (CTY), providing essential operational support in both financial aid administration and student accounts management.Assist in processing ...

    Baltimore, MD

    1 month ago

  • Work in company

    Client Services Specialist

    Only for registered members

    We are looking for highly motivated customer centric individuals to join our Client Services Team as a Client Services Specialist. · Competitive pay · , Medical, dental and vision benefits · , Fully funded HRA with medical pan · , · ...

    Baltimore, MD, US

    2 weeks ago

Jobs
>
Technical service specialist
>
Jobs for Technical service specialist in Baltimore