Account Manager - Rocky River, United States - World Group , Inc.

World Group , Inc. Rocky River, United States

3 weeks ago

Description

About World Group:
World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes.

Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before.

With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution...

customers around the globe use the services of our family of brands:
ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care.

Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day.

We're growing - join our World Group family today

About ContainerPort Group:
ContainerPort Group (CPG) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America.

We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts.

Learn more at our website:

About This Role:
ContainerPort Group, a World Group company, is currently looking for an adaptive and versatile person to join our family as an Account Manager to join our growing world headquarters in Rocky River, Ohio

The Account Manager is responsible for providing customer support to our valued clients, while assisting in growing the ContainerPort Group customer base, and will communicate with outside customers as well as internal departments.

Does this sound like you or fit your experience? Get in touch with us by applying here.

Duties and Responsibilities

Coordinating with internal teams on customer's logistical needs and updates
Follow-up with customers regarding current and projected availability
Coordinate daily with other account managers, directors, and internal teams
Daily order updates in TMS software for customer shipments
Utilize Salesforce to record and document customer records
Daily review of non-invoice report with account managers
Other duties as assigned

Education and Experience:
High School Diploma Require
Possesses a high degree of initiative
Excellent customer service and interpersonal skills
Above average communication skills (verbal, written) required using different tools (text, email, phone, video)
Effective communication with cross-functional stakeholders
Attention to detail
Must be computer literate and able to use the Microsoft Office Suite
Ability to multi-task in a dynamic work environment

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

Regularly required to talk and hear
Ability to sit for extended periods of time
Ability to perform desk-based computer tasks

Working Conditions

Normal office working conditions with medium noise level in an open environment
Ability to work outside normal business hours, as needed
Hybrid work schedule

Benefits/Perks:
Competitive compensation

Comprehensive Benefits package:
Medical, Prescription, Dental, Vision
Life, AD&D, & Disability insurance
Employee Assistance Program
Financial planning
401(k) plan with up to 6% company match
Paid Time Off
Flexible work arrangements
Internal Mobility & professional development opportunities
Tuition assistance
Bonus Eligibility % % %%sales%%

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