Customer Success Representative - Chicago, United States - Radancy

Radancy

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Collaborate with Customer Success team members to manage all assigned tasks to achieve customer goals and key performance indicators (KPIs):

Create insertion orders and project request forms to administer media and programmatic requests
Ensure internal and customer meetings are scheduled, productive and accurately documented for future reference
Maintain accurate data and project details and enter into billing and ticketing systems
Support ongoing project efforts to ensure our Radancy Talent Acquisition Cloud is a productive part of your customers' strategy
Provide excellent customer service and support through effective communication and a high attention to detail
Keep up to date with product developments and best practices
01 years of experience with a desire to learn new skills in the software industry
Strong project and time management as well as organizational skills
Excellent attention to detail
Exceptional written and verbal communication skills with an openness to providing feedback to help iterate the business
B2B SaaS (Software as a Service) Customer Success, Account Management, consulting and/or sales experience is highly valued

Company Values:
At Radancy, we are dedicated to the core values that guide our work and culture:

Innovative Tech: We leverage transformative technology to optimize talent acquisition strategies.

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Impactful Solutions: Our work makes a difference, strengthening organizations and connecting people to meaningful careers.
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Data-Driven Results: We deliver data-driven, strategic solutions that increase ROI and drive performance.
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Supportive Teams: Collaboration empowers our growth and success, with a focus on well-being and professional development.

Location:
This role is hybrid, with a requirement of 2 days in the office.

Life and Wellness at Radancy:

At Radancy, we prioritize your well-being and offer a comprehensive range of benefits and perks designed to enhance your life, both professionally and personally.

Our total rewards package reflects our commitment to ensuring you have the support you need to thrive.

Here's a glimpse of what you can expect:

Medical including plans with
100% coverage for most innetwork services, Dental, Vision, Life and AD&D Insurance, Supplemental Life Insurance, Health Care FSA, Dependent Care FSA, Transportation FSA, Parking FSA, Employee Assistance Program (EAP)
The
Radancy Give Back Day Program allows our employees to contribute to their communities by volunteering one day per quarter. This initiative promotes collaboration and enriches lives while supporting local organizations chosen by each office location.
Experience a range of 9 dynamic diversity programs, coordinated by ERGs and Marketing, including 48+ live sessions and 25 individual of Each One Teach One content. From wellness initiatives like Mental Health Moments and Mindfulness Club to educational events such as Pronouns Workshop and Dialogues Panels, our programs are rooted in education and intention, fostering a culture of inclusivity and growth.
As part of our
Onboarding Recognition Program, you can thank those who helped you settle in by sharing eGift cards. It's one of the ways we appreciate your contribution and value the relationships you build here.
Opportunities for professional development and career growth in a dynamic global company.

Salary Range:

USD $45, $50,000.00*- Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

We actively work to create an inclusive environment where all of our employees can thrive._